HelpdeskAdvanced vs VeriFlow

HelpdeskAdvanced Mobile: IT Service Management Description: Twenty years of growth and evolution, make HelpdeskAdvanced one of the best-known platforms for the service desk and IT Service Management in Europe It's like having a Service Desk in your pocket; HelpdeskAdvanced Mobile provides access to requests anytime, anywhere, ensuring that you always have an overview on the progress and quality of services. You must have HelpdeskAdvanced 10 in order to have the mobile version. Find out more at www.pat.eu/helpdeskadvanced The HelpdeskAdvanced Mobile capabilities depend on the profile: Features available for the internal user IT team. - See the list of pending requests - Filter requests based on status, date and other search parameters - Forward, change the status and close requests assigned - Respond to users Features available for the end-user. - See the list of their pending requests - Filter requests based on status, date and other search parameters - Open new requests from the Catalog Services with ability to upload images and documents from Photos - Answering to provide more information to help desk Languages: English, Italian, coming soon Spanish and French.

VeriFlow is a mobile application developed to simplify and accelerate the order approval process for managers, specifically tailored to meet the operational demands of the fashion and luxury sector. Designed with usability, speed, and integration in mind, the app supports timely, informed decision-making without disrupting existing business flows. Below is a summary of its key features: Key Features of VeriFlow: Core Purpose: · Streamlines and optimizes the order approval process for managers. · Ensures fast approvals without disrupting daily operations in the Stealth ecosystem. Dashboard Features: · Personalized dashboard for each manager · Displays order status updates and approval notifications · Clean and intuitive interface designed for optimal data readability · Search and filtering capabilities for efficient order management · Easy navigation of individual order details Approval Workflow: · Managers can: o Approve or Reject orders within their scope o Add notes to decisions, visible in Stealth · Approval flow follows predefined business rules Notifications: · Push notifications alert managers when an order requires action Activity Tracking: · Historization records key events for all relevant order activities Compatibility: · Fully integrated with: o Stealth® Platform (current) o Stealth® Cosmica (future-ready) · Interfaces with third-party systems when needed