HelpdeskAdvanced vs ITarian Mobile v2

HelpdeskAdvanced Mobile: IT Service Management Description: Twenty years of growth and evolution, make HelpdeskAdvanced one of the best-known platforms for the service desk and IT Service Management in Europe It's like having a Service Desk in your pocket; HelpdeskAdvanced Mobile provides access to requests anytime, anywhere, ensuring that you always have an overview on the progress and quality of services. You must have HelpdeskAdvanced 10 in order to have the mobile version. Find out more at www.pat.eu/helpdeskadvanced The HelpdeskAdvanced Mobile capabilities depend on the profile: Features available for the internal user IT team. - See the list of pending requests - Filter requests based on status, date and other search parameters - Forward, change the status and close requests assigned - Respond to users Features available for the end-user. - See the list of their pending requests - Filter requests based on status, date and other search parameters - Open new requests from the Catalog Services with ability to upload images and documents from Photos - Answering to provide more information to help desk Languages: English, Italian, coming soon Spanish and French.

Itarian – Service Desk Ticketing System The Itarian Mobile App empowers IT teams and service providers to manage support tickets efficiently—anytime, anywhere. Designed for speed, clarity, and control, the app gives you instant access to your service desk so you can respond faster and keep operations running smoothly. Key Features Ticket Management on the Go Create, view, update, and resolve service desk tickets directly from your mobile device. User & Asset Visibility View ticket details, requester information, and related assets in one place for faster resolution. Seamless Collaboration Add notes, communicate with team members, and track progress effortlessly. Secure & Reliable Access Enterprise-grade security ensures your service desk data stays protected. Intuitive Mobile Experience Clean, user-friendly interface optimized for productivity and ease of use. Who Is It For? IT support teams Managed Service Providers (MSPs) System administrators Organizations using Itarian Service Desk Whether you’re handling incidents, service requests, or support queries, Itarian Mobile App keeps your service desk in your pocket—so you never miss important work. Download now and manage your IT service desk with confidence.