Community Everywhere vs TINYpulse App

**THIS APP IS ONLY FOR EXISTING CommunityWFM CUSTOMERS!** *Visit the CommunityWFM website to learn more about the modern workforce management software solution for contact centers.* Take a modern approach to workforce management! The Community Everywhere app has been built from the ground up to assist both agents and supervisors with managing schedules and attendance. View shifts, send messages, and more through an easy to use interface built to improve communication within the contact center. The app is an extension of our modern and simplified approach to workforce management. Are your agents engaged in the scheduling process? Running a contact center is demanding and requires modern technology to maintain satisfactory service levels while still controlling overhead costs. WFM analysts need real-time and streamlined information to make key business decisions and staff adjustments. Community Everywhere is a modern WFM app for agents and supervisors that extends outside of your contact center, providing cohesive communication between agents, supervisors, and analysts. It’s a mobile solution to ensure the most accurate and timely information is available to everyone involved. Within the app, agents can... - Receive notifications - View their schedule - Request time off - Check memos - Mark as late - Take sick leave The app also provides supervisors with a unique experience where they can... - View attendance information (arrival/attendance summary, automated schedule attendance monitor (ASAM) data) - Alter attendance records (check people in, mark as late or absent) - View adherence information (see which agents are in adherence or not) - See today’s schedule and shifts for each agent - Review and approve pending time off requests - View recent notifications from the software - Send a message to a colleague or group - View team memos and create/view news - Approve or deny photo change requests Download the app today and join your team!

TINYpulse by WebMD Health Services is a leading employee engagement and feedback solution, empowering organizations around the world to measure and improve company culture, increase employee retention, and enhance performance by promoting better communication, transparency, and recognition in the workplace. TINYpulse’s built-in unique capabilities like Cheers for Peers, Suggestions and Coach provide employees and managers with channels that are scientifically proven to increase employee engagement and happiness, so leaders can immediately make an impact on culture. The TINYpulse mobile app is designed to help support the different work environments in organizations today, and allows users to: - Get direct access to employee surveys. - Respond to surveys. - Send or view peer recognition via Cheers for Peers. - Highlight Wins. - Share anonymous suggestions with leaders. - Crowdsource the next big idea.