Community Everywhere vs RingCX AI Workforce Management

**THIS APP IS ONLY FOR EXISTING CommunityWFM CUSTOMERS!** *Visit the CommunityWFM website to learn more about the modern workforce management software solution for contact centers.* Take a modern approach to workforce management! The Community Everywhere app has been built from the ground up to assist both agents and supervisors with managing schedules and attendance. View shifts, send messages, and more through an easy to use interface built to improve communication within the contact center. The app is an extension of our modern and simplified approach to workforce management. Are your agents engaged in the scheduling process? Running a contact center is demanding and requires modern technology to maintain satisfactory service levels while still controlling overhead costs. WFM analysts need real-time and streamlined information to make key business decisions and staff adjustments. Community Everywhere is a modern WFM app for agents and supervisors that extends outside of your contact center, providing cohesive communication between agents, supervisors, and analysts. It’s a mobile solution to ensure the most accurate and timely information is available to everyone involved. Within the app, agents can... - Receive notifications - View their schedule - Request time off - Check memos - Mark as late - Take sick leave The app also provides supervisors with a unique experience where they can... - View attendance information (arrival/attendance summary, automated schedule attendance monitor (ASAM) data) - Alter attendance records (check people in, mark as late or absent) - View adherence information (see which agents are in adherence or not) - See today’s schedule and shifts for each agent - Review and approve pending time off requests - View recent notifications from the software - Send a message to a colleague or group - View team memos and create/view news - Approve or deny photo change requests Download the app today and join your team!

**THIS APP IS ONLY FOR EXISTING RINGCX AI WORKFORCE MANAGEMENT CUSTOMERS!** *Visit the RingCentral website to learn more about the modern workforce management software solution for contact centers.* Say goodbye to outdated systems and embrace a smarter, more streamlined approach to managing your contact center. The RingCentral AI Workforce Management app empowers agents, supervisors, and WFM analysts with tools to enhance scheduling, communication, and efficiency—all within a user-friendly interface designed to drive engagement and productivity. Are your agents engaged in scheduling? They should be. Managing a contact center is no small task, and maintaining top service levels while optimizing resources demands modern technology. AI Workforce Management delivers real-time insights and seamless communication, empowering your team with instant access to critical data—whether in or out of the contact center. For Agents, the App Means Simplicity and Control A modern contact center requires engaged agents, and this app makes it effortless for them to stay informed and connected. With just a few taps, agents can: - Instantly receive notifications and updates - View their schedules on demand - Request time off or log sick leave - Check company memos or important updates - Mark themselves as late if necessary For Supervisors, the App Means Command and Collaboration Supervisors need more than oversight—they need actionable insights to optimize team performance. This app provides supervisors with an all-in-one solution, enabling them to: - View real-time attendance data, including arrival/attendance summaries and ASAM records - Adjust attendance records, like marking agents as on time, late, or absent - Monitor adherence in real-time and see which agents are on task - View today’s schedule and individual agent shifts - Review and approve pending time-off requests - Communicate effortlessly by sending individual or group messages - Post updates to team memos or announcements - Review and approve agent profile photo changes Your Contact Center, Powered by the Future Ready to take your workforce management to the next level? Let RingCentral help you create a smarter, more connected contact center today!