Service ME vs Swann Security
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Service ME
Access comprehensive service information for Mitsubishi Electric products, including air conditioners, refrigerators, and more. This intuitive app offers step-by-step troubleshooting guides, eliminating the need for physical manuals.
- Service information for Mitsubishi Electric products
- Troubleshooting guides
- Step-by-step instructions
- Digital documentation
- Covers various appliances
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Service ME is an easy-to-use, intuitive app that provides service information about Mitsubishi Electric products. It reduces the need for physical documentation and also provides a step-by-step approach to troubleshooting issues. Products include: - Air Conditioners - Controls - Refrigerators - Freezers - Air Curtains - Fans
Swann Security
Manage your wired and wireless security systems from a single application. View live feeds from compatible Wi-Fi cameras and DVR/NVR series. Stay connected to your home or business security from anywhere.
- Unified control of security systems
- Seamless integration of wired and wireless solutions
- Live viewing of Wi-Fi cameras
- Compatibility with DVR and NVR series
- Remote access to security feeds
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With Swann Security, everything is controllable via this single app. Swann’s wired security systems, including all of our latest DVR and NVR series, now work seamlessly with wireless solutions such as Swann's new range of Indoor and Outdoor Wi-Fi security cameras. A list of products that work with this app can be found here: https://www.swann.com/us/apps Please note that other Swann CCTV and IP camera models will not work with this app. This page will be updated as new compatible products are released. Note: This app uses a data stream that will connect to your Swann system via 4G/5G or Wi-Fi. When using 4G/5G, the video from your Swann device may be considered "downloads" by your phone service provider and could contribute to any download limit your phone data plan may have. If you exceed any plan limits you may incur additional usage charges. Consult with your mobile service provider regarding the use of a video streaming app and how it may affect your plan. For assistance with this app, contact Swann Tech Support – tech@swann.com
Screenshots
Verdict
The clearest difference is in-app purchases: Service ME at none against Swann Security's 11. Service ME also leads on review sentiment (50% vs 26%). Swann Security's advantage is update cadence (every 3 weeks vs every 13 months) and ratings volume (80K vs 4). On price, rating, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Swann Security sells 11 in-app purchases, starting at $1.99 per month. Service ME asks for nothing beyond the download.
On the App Store both sit at effectively the same score — 4.8 for Service ME against 4.7 for Swann Security. That said, the two scores are not equally well evidenced: Swann Security has 80K ratings behind it against 4, so its average is the more settled of the two. Written reviews are what separate them: 50% of Service ME's written reviews are positive against 26% of Swann Security's.
Service ME ships an update every 13 months, Swann Security every 3 weeks. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.
| Parameter | Service ME | Swann Security |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (4 ratings) — better | 4.7 (80K ratings) |
| Positive reviews | 50.0% of reviews — better | 25.8% of reviews |
| Number of ratings | 4 | 80K — better |
| Update frequency | Every 13 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Best chart rank | — | #115 — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 14.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 24 MB | 143 MB |
| Age rating | 4+ | 4+ |
| Developer | Mitsubishi Electric Australia Pty Ltd | Swann Communications Pty Ltd |
Customer experience
Service ME
Swann Security
Bugs and requests
Service ME
Not enough reviews yet to summarise bugs or requests.
Swann Security
Reported bugs
4 issues- App crashes frequently
- Notifications not working as expected
- Inability to download/save recorded videos
- Inconsistent time/date stamps on recordings
Requested features
4 requests- Allow more camera and settings control from app
- Improve playback functionality and organization
- Add option to continuously record instead of motion-based
- Integrate with smart home platforms like Google/Alexa
In-app purchases
Service ME
No in-app purchases
Swann Security
- Essential$1.991 Month
- Extra3 Months trial$4.991 Month
- ActiveResponse7 Days trial$4.991 Month
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- Unlimited3 Months trial$12.991 Month
- Pro7 Days trial$14.991 Month
- Pro Video7 Days trial$19.991 Month
- Extra3 Months trial$49.991 Year
- ActiveResponse$49.991 Year
- Unlimited3 Months trial$129.991 Year
- Pro7 Days trial$149.991 Year
- Pro Video7 Days trial$199.991 Year
Questions
Is Service ME free?
Is Swann Security free?
Which has better reviews, Service ME or Swann Security?
Do Service ME or Swann Security have ads?
Which is updated more often, Service ME or Swann Security?
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