N vs Endpoint Central MSP

MSP Remote Monitoring & Management, the world’s largest IT Service Management (ITSM) platform, empowers IT professionals to manage, monitor and secure their networks from within a unified web-based console. The platform is used by tens of thousands of engineers to manage hundreds of thousands of networks and millions of endpoints. Unlike other ITSM solutions, MSP Remote Monitoring & Management offers the most comprehensive set of best-in-class security services delivered as part of a single ITSM platform. In addition our first-of-a-kind prescriptive analytics capabilities help drive more proactive service and smarter IT decisions. The new MSP Remote Monitoring & Management iOS app delivers these powerful capabilities to your mobile device. And if you’re a managed service provider, this can be a big advantage to help you retain your customers and win more business. Here’s what you can do with these apps: • View problem servers and workstations with the same device view filters that you have in the dashboard • Use the new search option to quickly find a device in the list • Filter by client to see all their servers and workstations (problem and non-problem devices) • View full checks, outages, tasks and notes info • View full asset data • Clear failing checks • Add check notes Using an older version of the MSP Remote Monitoring & Management mobile app? Here are the key improvements from previous versions: • Security – The apps authenticate with a user’s standard dashboard username/password instead of the API key. • User Permissions – The apps now apply selected user permissions including client groups. • New Styling – The apps now follow the latest branding and styling guides for more visual appeal. • UX Improvements – The apps feature several workflow improvements and a cleaner design using today’s mobile app conventions. Download the app today and start delivering more proactive service by monitoring and managing servers and workstations while on-the-go from your mobile device!

We have rebranded! Desktop Central MSP is now Endpoint Central MSP. Read our official announcement at zoho.to/EndpointCentral. Manages Windows, Mac and Linux computers Supported Features: Scope of Management, Patch Management, Asset Management, Tools and Mobile Device Management ManageEngine Endpoint Central MSP iOS app formerly known as Desktop Central MSP is exclusively packaged for service providers to seamlessly connect and interact with customer servers, laptops and desktops across the globe. It enables IT service providers to manage customer systems on the go and frees them from being stuck in office to do these routines, thereby making them more productive. Perform the following tasks in just a few clicks using the app, Manage Customer Computers • Add or remove computers to be managed using Endpoint Central MSP • Initiate installation of agents in the computers to be managed • Check status of installation of agents in computers required • Monitor frequency of agent contact to the server • Review information on each Remote offices Asset Management: • Overview of assets being managed by the app • Scan systems for generating information on hardware and software • Review information on Hardware assets being managed • Check software compliance status • Analyze software usage of any software to optimize resources • Prohibit software: Forbid usage of certain applications Patch Management: • Scan and identify vulnerable computers • Detect missing patches for Windows, Mac, Linux and 3rd party applications • Approve/Decline patches • Monitor automated patch deployment tasks • View system health status Advanced Remote Control: • Multi-monitor Support • Shadow User • Reboot during a remote session • Collaborative remote session • Audit remote sessions How to activate? 1. Install the Endpoint Central MSP iOS app on your device. 2. Provide your Endpoint Central MSP server URL 3. Sign-in with your Endpoint Central MSP credentials