N vs SuperOps

MSP Remote Monitoring & Management, the world’s largest IT Service Management (ITSM) platform, empowers IT professionals to manage, monitor and secure their networks from within a unified web-based console. The platform is used by tens of thousands of engineers to manage hundreds of thousands of networks and millions of endpoints. Unlike other ITSM solutions, MSP Remote Monitoring & Management offers the most comprehensive set of best-in-class security services delivered as part of a single ITSM platform. In addition our first-of-a-kind prescriptive analytics capabilities help drive more proactive service and smarter IT decisions. The new MSP Remote Monitoring & Management iOS app delivers these powerful capabilities to your mobile device. And if you’re a managed service provider, this can be a big advantage to help you retain your customers and win more business. Here’s what you can do with these apps: • View problem servers and workstations with the same device view filters that you have in the dashboard • Use the new search option to quickly find a device in the list • Filter by client to see all their servers and workstations (problem and non-problem devices) • View full checks, outages, tasks and notes info • View full asset data • Clear failing checks • Add check notes Using an older version of the MSP Remote Monitoring & Management mobile app? Here are the key improvements from previous versions: • Security – The apps authenticate with a user’s standard dashboard username/password instead of the API key. • User Permissions – The apps now apply selected user permissions including client groups. • New Styling – The apps now follow the latest branding and styling guides for more visual appeal. • UX Improvements – The apps feature several workflow improvements and a cleaner design using today’s mobile app conventions. Download the app today and start delivering more proactive service by monitoring and managing servers and workstations while on-the-go from your mobile device!

The SuperOps mobile app has everything you need to manage IT operations on the go. Stay in control of your clients' and users' devices from anywhere — whether you're commuting, working onsite, or simply AFK. Here's what MSPs and IT teams can do with the SuperOps mobile app: Create, view, update, reply to, and close tickets Manage and create projects, tasks, and milestones Initiate remote sessions to troubleshoot issues, run scripts for remediation, and resolve alerts Log time accurately on the fly when working onsite View granular asset, client, and user details [:mav: 1.5.2]