Selfridges vs SYW

Your pocket-sized Selfridges The iOS app puts the extraordinary world of Selfridges at your fingertips with personalised style inspiration from the brands you love and insider alerts about our latest product launches.  See what’s new, just for you  - Shop your favourite luxury designers - Browse 2000+ new product drops every week  Shopping made easy - Choose a delivery method that suits you – either direct to your door, via our Click & Collect service or local collection - Shop in your local currency and receive unlimited delivery wherever you are in the world with Selfridges+ - Search the app hands-free with voice search  Insider alerts - Become a Selfridges Unlocked Keyholder to unlock exclusive invites, first looks, free shipping and monthly prizes - Be the first to know about back-in-stock updates, new designer drops, sales and special promotions Visit https://www.selfridges.com @theofficiaselfridges @theyellowdrop

Something wrong with an item you purchased? A split seam. A broken zip. A scuffed bag. When something goes wrong with an item you’ve bought, getting it resolved can quickly turn into a frustrating back-and-forth. Finding the receipt. Explaining what happened. Working out who to contact. Then come the emails: responding to the brand, understanding what they’re offering, knowing whether to accept it or push for something better, and figuring out what to say next. What should be a simple request can quickly become a long conversation you have to manage yourself. SYW-AI makes the whole process simpler. SYW-AI takes care of the journey from start to finish, helping you make your request, manage the back and forth with the brand and work towards the resolution you want. Whether you’re asking for a refund, repair, replacement or another resolution, we help you make your case clearly and know what to do next. All you have to do is: Start with a photo, add your receipt and answer a few quick questions. We’ll manage the rest — from preparing your request and handling the back and forth with the brand to helping you reach the right resolution. From damaged clothing and faulty shoes to bags and accessories you haven’t had the chance to enjoy as you should, SYW-AI takes the admin out of getting things sorted. From request to resolution, handled for you.