Selfridges
تجربتي الأخيرة مع Selfridges كانت مخيبة للآمال بشكل كبير.
بعد تغيير كلمة المرور، اختفى من حسابي بالكامل سجل الطلبات السابق، بالإضافة إلى اشتراك Selfridges+ المدفوع لمدة سنة وجميع المزايا المرتبطة بحسابي، وأصبح الحساب يظهر وكأنه حساب جديد، رغم أنني أستخدم نفس البريد الإلكتروني.
المشكلة ليست مجرد خلل بسيط في ظهور الاشتراك؛ اختفاء سجل الطلبات واشتراك مدفوع بالكامل أمر غير مقبول، خصوصًا من شركة بحجم Selfridges.
تواصلت مع خدمة العملاء، وتم تحويل المشكلة للمراجعة، لكنني أنتظر حلًا فعليًا يعيد بيانات حسابي واشتراكي المدفوع.
أتمنى أن تتعامل Selfridges مع مشاكل الحسابات والبيانات بشكل أكثر جدية، لأن فقدان سجل المشتريات والاشتراك المدفوع يضعف الثقة في الخدمة بشكل كبير
بعد تغيير كلمة المرور، اختفى من حسابي بالكامل سجل الطلبات السابق، بالإضافة إلى اشتراك Selfridges+ المدفوع لمدة سنة وجميع المزايا المرتبطة بحسابي، وأصبح الحساب يظهر وكأنه حساب جديد، رغم أنني أستخدم نفس البريد الإلكتروني.
المشكلة ليست مجرد خلل بسيط في ظهور الاشتراك؛ اختفاء سجل الطلبات واشتراك مدفوع بالكامل أمر غير مقبول، خصوصًا من شركة بحجم Selfridges.
تواصلت مع خدمة العملاء، وتم تحويل المشكلة للمراجعة، لكنني أنتظر حلًا فعليًا يعيد بيانات حسابي واشتراكي المدفوع.
أتمنى أن تتعامل Selfridges مع مشاكل الحسابات والبيانات بشكل أكثر جدية، لأن فقدان سجل المشتريات والاشتراك المدفوع يضعف الثقة في الخدمة بشكل كبير
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Audio issue
Pauses other audio sources e.g. podcasts when app loads
Very buggy!
After entering email, Continue button doesn’t appear to do anything. Managed to log in but now I can’t save items to my wish list. I just saved several items, went to my wish list and it said it was empty 🙄
Dreadful app from the outset
Not really a great start when I couldn’t even get past the first part of the registration process. Entered email address, clicked on Continue, and… nothing!
Some apps really are better, quicker, and more convenient than shopping on the brand website but sadly, the Selfridges’s app is not one of them.
Instead, I have deleted the app and shall continue to use the website instead despite its negotiation hell and appallingly dysfunctional search facility.
Some apps really are better, quicker, and more convenient than shopping on the brand website but sadly, the Selfridges’s app is not one of them.
Instead, I have deleted the app and shall continue to use the website instead despite its negotiation hell and appallingly dysfunctional search facility.
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Can’t log in
After entering email, Continue button doesn’t appear to do anything
useless
wouldn’t be so bad if it just didn’t keep hanging. Sort it out and get someone to program the app who knows what they are doing. ps my internet is fast and working!
Ordering
I give up with this App, tried submitting order and it just reverts to checkout page. Tried 4 times now, will order with different company now.
Can’t disable notifications
Despite turning off notifications in the app it continues to send messages and alerts on an almost daily basis.
I reported this feedback months ago and no change.
The messages are consistently irrelevant too!
Deleted App.
I reported this feedback months ago and no change.
The messages are consistently irrelevant too!
Deleted App.
Terrible
Latest update doesn’t allow for any sub-categories to be selected when shopping! App support link on Apple App Store is also broken.
Keep seeing the same items while scrolling
I’m trying to browse the sale for key holders and keep seeing the same 20 items ! Same for Father’s Day. Making shopping on app difficult. Also app support web page from App Store is broken and a dead link so I can’t report this.
Fix it please
Since updating the app is not working anymore. Can’t browse anything
For US customers
If you’re a US customer ((STAY AWAY))… dealing with their customer service is a nightmare! I have been trying to return a damaged $3900 bag for over 2 months now! And they can’t manage to get it out of US customs! They keep returning it back to me! And I’m still waiting for my refund.. tried to call apple pay and Klarna to get my refund, but when Klarna called them they had the audacity to tell them that the package was returned to me! That’s why they won’t refund me! Not that I have sent it back to them twice so far and each time they can’t manage to get it out of customs!!! Each time I have to wait a whole day for DHL to pick it up, and DHL doesn’t always show up so I have to book another day for pick up… bottom line the whole situation is getting ridiculous and they are the worst company you can ever deal with! Still waiting for DHL to show up so they can pick it up for the third return attempt!!!!!!!!!!!
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Do not update!
I updated the app and now can hardly use it. Jumps around when scrolling and times out a lot!
App is not working after update
It doesn’t work well no messages on my order, key holder access and sale shows only few items and keeps flicking back and forth
Error when adding to basket
I enjoy the app but recently I can not shop as it shows error while I am trying to add items to my basket. I don’ t see any availble updates or
How could I stop this from
happening sadly.
How could I stop this from
happening sadly.
Glitchy
App is really glitchy, you can’t search properly as it gets stuck in a loop and will only show a handful of items. Very disappointing experience
Bad lay out
This new update could not look cheaper, all the items even look blurry now and you cant select multiple categories at once.
This sucks
Nothing ever works on this app. I cannot login / buy / do anything without a dozen errors. You are losing so much money by not fixing this.
Wish list disappeared
Can’t access my wish list in the app. I can find it on the web but no longer exists in the app. You can generate a new wish list in the app but then it shows nothing there when trying to view it (even though the item count is showing above the heart icon).
Ew
Why is the search feature so bad? And why does everything take so long to load?
