Vodafone NPS vs Workcloud Pinboard

Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can: - See survey scores and read customer comments - Create your own scorecards to track TNPS and First Time Fix - See a ranking of organisational units relevant to you - Filter results by search term, organisational level, alert type, time period, and customer segment - Forward responses by email to colleagues - Call back customers and record call results - Close/reopen alerts The Vodafone NPS programme - Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us. - Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app. - Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day. Understanding scores and comments - Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint. - We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10. - These responses are used to calculate Net Promoter Score for that touchpoint. - No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers. - Customers can also leave comments in their own words, good or bad. - Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

Unleash your productivity with Zebra Workcloud Task Management —View and review all on-site work from a smart phone or tablet. Stay on the sales floor helping customers and still never miss an important update! Pinboard offers full functionality from wherever a manager or associate is working; they can communicate about work, assign tasks, and address execution challenges in real-time without needing to access a computer. Using Pinboard, on-site and field managers can: • Review upcoming and completed activities • Attest completion and compliance • View real-time reporting and manage by exception Associates can: • Access all touch points of daily work • View prioritized To-Do lists • Ask questions directly to project creators • Execute tasks and update task statuses The mobile-first design of Zebra Workcloud ensures that all solutions are intuitive and easy to use on any device and enables front-line teams to work more efficiently and effectively. Pinboard is intended for users of Zebra Task Management. For help getting started with Pinboard, please contact your Zebra administrator. For more information about Zebra Workcloud, visit us online at:  https://www.zebra.com/us/en/software.html