About
Access real-time Vodafone customer feedback, including survey scores and comments. Track key metrics, filter results, and manage customer interactions directly within the app. Designed for authorized users to understand and improve customer experience.
What's New in Vodafone NPS
3.20.1
February 19, 2026
We update the Vodafone NPS app regularly to make it faster and more stable for you. This version includes a new email editor UI, refresh of user customizable dashboards with support for root cause assist, accessibility enhancements, bug fixes, and performance improvements.
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FAQ
What is Vodafone NPS used for?
Vodafone NPS provides authorized users with direct access to real-time customer feedback. It allows you to view survey scores and comments, track key metrics like TNPS, and manage customer interactions to improve overall customer experience.
Who can use Vodafone NPS?
This application is designed for authorized Vodafone users who need to access and analyze customer feedback. Access is restricted to ensure data privacy and security.
How does Vodafone NPS track customer satisfaction?
Customers are invited to rate their experience on a scale of 0-10 after interacting with Vodafone. These ratings are used to calculate the Net Promoter Score (NPS) for various touchpoints, providing insights into customer loyalty.
Can I see customer comments in Vodafone NPS?
Yes, Vodafone NPS allows you to read customer comments, both positive and negative, left in their own words. This qualitative feedback complements the quantitative score data.
What kind of feedback does Vodafone NPS collect?
It collects feedback on all interaction touchpoints, including in-store, phone support, technician visits, online, and the My Vodafone app. This comprehensive data helps understand customer sentiment across the business.
Does Vodafone NPS have ads?
No, Vodafone NPS is free and does not contain advertisements. It is a dedicated business tool for accessing customer feedback.
What devices is Vodafone NPS available on?
Vodafone NPS is available on iPhone and iPad devices, allowing for convenient access to customer feedback on the go.
How often is Vodafone NPS updated?
The latest version, 3.20.1, was updated on February 19, 2026. While specific update frequency isn't detailed, this indicates ongoing development and maintenance.
