Vodafone NPS vs Vodafone Smart Tracker

Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can: - See survey scores and read customer comments - Create your own scorecards to track TNPS and First Time Fix - See a ranking of organisational units relevant to you - Filter results by search term, organisational level, alert type, time period, and customer segment - Forward responses by email to colleagues - Call back customers and record call results - Close/reopen alerts The Vodafone NPS programme - Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us. - Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app. - Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day. Understanding scores and comments - Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint. - We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10. - These responses are used to calculate Net Promoter Score for that touchpoint. - No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers. - Customers can also leave comments in their own words, good or bad. - Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

Vodafone Smart Tracker mobile app allows you to locate and track the location of your important belongings. Vodafone Smart Tracker is the app for anyone who uses Vodafone Smart Trackers to keep track of things they care about like bag, backpack, travel luggage, bike, motorbike and even cars and many other personal items. With “Vodafone Smart Tracker” app, you can: - Create and manage assets - Display asset location - View asset location history - Get location updates in case of emergency - Share location of the asset - Beep to find close by items easily - Get notifications when the tracked asset arrives or leaves a certain locations with geo-fence - Receive push notifications for battery alert - View and change security & permissions - Create and manage users to track common assets like family car