ServiceWise vs CA Service Point
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceWise
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As ServiceWise is a professional ITSM solution from TechExcel, it allows you to access your ServiceWise account to help you be as productive on the go as you are in the office. You will have the absolute freedom to work on your favorite devices from wherever you are. Sending pictures/files; Assigning/reviewing/managing tasks; Contacting clients/colleagues, it works exactly the same as you do them on desktops but just easier. This version of ServiceWise App requires the ServiceWise Server of 10.0 and above. Install Instruction: 1. Install MyServiceWise API on the server. 2. Enter server URL at the login page: http(s)://FULL_URL/myswapi
CA Service Point
Report issues and manage support tickets from your mobile device. This app allows for easy ticket submission, tracking, and updates, with features like natural language input and geolocation support.
- Report issues using natural language
- View and manage support tickets
- Track ongoing ticket activity
- Add and view attachments
- Use geolocation for service requests
- One-click service desk calling
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The CA Service Point mobile app is an extension of CA Service Management’s self-service capability. It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go. The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface. This mobile app works only with the 17.2 or above release of CA Service Management. With CA Service Point mobile app, you can: . Use natural language to report an issue, anywhere anytime . Receive context-based suggestions . Manage tickets, including adding comments and modifying and closing tickets . Track ongoing activity . View, download and add attachments . Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service. . Call your Service Desk with a single click via the auto dialer
Screenshots
Verdict
The clearest difference is update cadence: ServiceWise at every 2 days against CA Service Point's every 6 months. ServiceWise also leads on iOS requirement (11.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ServiceWise ships an update every 2 days, CA Service Point every 6 months. The most recent releases landed on October 29, 2026 and October 13, 2026 respectively.
| Parameter | ServiceWise | CA Service Point |
|---|---|---|
| Price | Free | Free |
| Rating | — | 1.0 (1 ratings) — better |
| Number of ratings | — | 1 — better |
| Update frequency | Every 2 days — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | — | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 11.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 10 MB | 42 MB |
| Age rating | 4+ | 4+ |
| Developer | TechExcel Inc. | CA, Inc |
In-app purchases
ServiceWise
No in-app purchases
CA Service Point
No in-app purchases
Questions
Is ServiceWise free?
Is CA Service Point free?
Do ServiceWise or CA Service Point have ads?
Which is updated more often, ServiceWise or CA Service Point?
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