About
Report issues and manage support tickets from your mobile device. This app allows for easy ticket submission, tracking, and updates, with features like natural language input and geolocation support.
What's New in CA Service Point
1.8.0
July 4, 2025
CA Service Point is now enhanced to login using Siteminder SSO and also contains defect fixes.
Developer apps
FAQ
What is CA Service Point?
CA Service Point is a mobile application that extends CA Service Management's self-service capabilities. It allows users to report issues and manage their support tickets directly from their mobile devices.
What version of CA Service Management is required for CA Service Point?
CA Service Point mobile app works exclusively with the 17.2 or above release of CA Service Management.
Can I report issues using voice with CA Service Point?
Yes, you can use natural language to report an issue from anywhere, anytime, making it a convenient way to submit support requests.
How can I manage my tickets with CA Service Point?
You can manage your tickets by adding comments, modifying ticket details, closing tickets, and tracking ongoing activity directly within the app's user-friendly interface.
Does CA Service Point support attachments?
Yes, you can view, download, and add attachments to your support tickets through the CA Service Point mobile app.
Does CA Service Point have ads?
No, CA Service Point is free and does not contain advertisements.
What devices is CA Service Point available on?
CA Service Point is currently supported on iPhone devices.
How often is CA Service Point updated?
The latest version of CA Service Point is 1.8.0, which was last updated on July 4, 2025. This indicates a recent update, suggesting ongoing development and support.
