Comparison

mHelpDesk vs CheckVideo

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

mHelpDesk

Streamline your field service business with a comprehensive mobile solution. Manage scheduling, create estimates and invoices, and communicate with customers and staff seamlessly. Work offline and sync automatically when a connection is restored.

Highlights
  • Offline/online sync
  • Simplified scheduling
  • Onsite estimates
  • Faster invoicing
  • Customer support tools
  • Field and office communication
Features
Read full description

mHelpDesk makes running your field service business easy -- whether you’re in the office or on a job. With seamless scheduling, estimates and invoices, and customer and staff communication, mHelpDesk has everything you need to get more organized and win more jobs. Our app features the ability to work offline, meaning even if they’re in a basement or an area without a WiFi or cell signal, your team can still get the job done. Work Online or Offline With our innovative offline feature, your team can continue to work even when a WiFi or cell signal isn’t available. Then the app automatically syncs as soon as a connection is found. Simplified Scheduling Check your own schedule or your team’s schedule, and create new jobs and appointments directly within the app. Sync our mHelpDesk schedule with Google Calendar for extra efficiency. Professional Estimates, Onsite Create and send estimates on the go, using professional templates that you’ve selected and customized. When the work is done, you can turn the estimate into an invoice with a few button clicks. Invoices That Get Paid Faster View or email professional-looking invoices directly from your phone, allowing you to take payment immediately. Customer Support, Made Easy By keeping all of your lead, customer, and job details within the app, your team always has the information they need. And with our automated email and SMS (text) alerts, team members and customers can always have the latest information on job status. Connecting Field and Office With our robust app, communication between office and field techs is seamless. Data is updated automatically so that everyone is on the same page. mHelpDesk saves you time and energy in connecting field and office staff so that everyone can focus on job quality and customer service. Over 12,000 customers use mHelpDesk to run their business more efficiently. "We now convert more leads into paying jobs. The professional quotes included are so much better than our old carbon copies." - Nancy S. (Owner @ Vantage Landscaping) "We have been using mHelpDesk for 2 years and it's really helped my company get organized. We've now adopted the software across the company from sales to engineers and it’s improving our efficiency all the time." - Lisa T. (Owner @ Appliance Rescue) "With mHelpDesk I enter the work once and I'm done. Even better, I can have clients pay me on the spot." - Derek K. (Director @ Kite Refrigeration) Everything You Need to Get the Job Done - Web and mobile access - Offline/online sync - Scheduling - Lead management - Job management - Email/SMS (text) Automation - Estimates - Invoices - Inventory - QuickBooks integration mHelpDesk Has Happy Customers Across Many Industries - HVAC - General contractors - Electricians - Plumbers - Handymen - Exterminators - Locksmiths - Roofers - Installers - Repairmen - AND MORE Getting Started If you’re already a mHelpDesk customer, then download the app for FREE and sign in with your account credentials. About Us For 10+ years, mHelpDesk has been developing products entirely focused on field service businesses. Our mission is to help our customers simplify and streamline those necessary manual office tasks so they can spend more time on their customers and craft. Disclaimer mHelpDesk uses your GPS in your phone - continued use of GPS running in the background can decrease battery life.

About

CheckVideo

Monitor your property remotely with live video feeds from your cameras. Instantly search recorded footage for specific events like people, vehicles, or motion. Share video clips easily via email.

Highlights
  • Live video streaming
  • Recorded clip search
  • Search by person, vehicle, motion
  • Video clip sharing
  • Advanced camera filters
Read full description

Watch your CheckVideo cameras from anywhere. Whether you have a single camera or a hundred, CheckVideo makes it easy to look into your property and search for recorded clips. All you need is a CheckVideo camera and a login. Key Features: - View live video footage from all your cameras - Search Engine instantly finds and plays activities of interest - Search by Person, Vehicle or Motion - Share video clips over email - Advanced filters to narrow down hundreds of cameras Learn more about CheckVideo solutions at https://www.checkvideo.com/ Follow us: https://twitter.com/checkvideo https://www.linkedin.com/company/checkvideo Information: Seller: CheckVideo LLC

Screenshots

mHelpDesk4 screens
CheckVideo4 screens

Verdict

The call

The clearest difference is rating: CheckVideo at 4.4 against mHelpDesk's 3.5. CheckVideo also leads on iOS requirement (13.0 vs 16.0). mHelpDesk's advantage is review sentiment (42% vs 0%) and ratings volume (197 vs 5). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

CheckVideo holds the better App Store score, 4.4 against 3.5. That said, the two scores are not equally well evidenced: mHelpDesk has 197 ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 42% of mHelpDesk's written reviews are positive against 0% of CheckVideo's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

mHelpDesk ships an update every 3 months, CheckVideo every 6 months. The most recent releases landed on June 11, 2026 and June 1, 2026 respectively.

Scorecard5 real differences · 5 level
mHelpDesk versus CheckVideo: the parameters behind the verdict, then further details
ParametermHelpDeskCheckVideo
PriceFreeFree
Rating3.5 (197 ratings)4.4 (5 ratings) — better
Positive reviews41.7% of reviews — better0.0% of reviews
Number of ratings197 — better5
Update frequencyEvery 3 months — betterEvery 6 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.013.0 — better
Further details — not scored
Size40 MB77 MB
Age rating4+4+
DevelopermHelpdesk, LLCCheckVideo

Customer experience

mHelpDesk

All ratings197 ratings
Positive61.9%
Neutral4.6%
Negative33.5%
Written reviews84 reviews
Positive41.7%
Neutral10.7%
Negative47.6%

CheckVideo

All ratings5 ratings
Positive80.0%
Neutral20.0%
Negative0.0%
Written reviews1 reviews
Positive0.0%
Neutral100.0%
Negative0.0%

Bugs and requests

mHelpDesk

Reported bugs

21 issues
  • App freezes when scrolling on iOS 16+
  • Entire screen moves when attempting to sign documents
  • Cannot navigate between jobs without closing and reopening app
  • Same job information displays for multiple work orders
  • Photo upload failures
Show 16 more
  • Timer continues running after clocking out
  • iPad app glitches and crashes
  • Scope of work deletes itself mid-report
  • App locks in work order preventing clock out
  • Items take forever to populate
  • Random app crashes
  • Freezing after each item entry
  • Search bars become unselectable
  • Attached documents cannot be opened
  • Schedule changes don't sync properly to app
  • Closed work orders reappear
  • Cursor disappears in text fields
  • Notes visible in app but not syncing to web
  • Job numbers jump to different jobs
  • App stuck on Leads page
  • Login errors and authentication issues

Requested features

17 requests
  • Landscape orientation support for iPad and tablets
  • PDF upload capability from mobile app
  • Improved screen rotation and responsiveness
  • Better syncing between mobile and web platforms
  • Modern UI redesign for current screen sizes
Show 12 more
  • Ability to disable location tracking popups
  • Multiple photo upload at once
  • Third-party keyboard support
  • Ability to edit customer notes with cursor control
  • Service location selection from app
  • Payment modification from mobile app
  • Sales tax item creation from app
  • Better QuickBooks integration
  • Multi-day job scheduling capability
  • Online customer payment portal
  • Role-based access control for staff visibility
  • Improved search functionality in app

CheckVideo

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

mHelpDesk

No in-app purchases

None

CheckVideo

No in-app purchases

Questions

Is mHelpDesk free?
mHelpDesk is free to download, with no in-app purchases.
Is CheckVideo free?
CheckVideo is free to download, with no in-app purchases.
Which has better reviews, mHelpDesk or CheckVideo?
CheckVideo is rated higher. mHelpDesk averages 3.5 out of 5 from 197 ratings, while CheckVideo averages 4.4 from 5 ratings.
Do mHelpDesk or CheckVideo have ads?
Neither mHelpDesk nor CheckVideo shows ads.
Which is updated more often, mHelpDesk or CheckVideo?
mHelpDesk ships an update every 3 months, and CheckVideo every 6 months. Most recently, mHelpDesk was updated on June 11, 2026 and CheckVideo on June 1, 2026.

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