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mHelpDesk

mHelpDesk

by mHelpdesk, LLC

197 ratings
84 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • June 7, 2016
  • January 27, 2026

Features

Developer

mHelpdesk, LLC
✨Promote your app ✨
mHelpDesk screenshot #1 for iPhone
mHelpDesk screenshot #2 for iPhone
mHelpDesk screenshot #3 for iPhone
mHelpDesk screenshot #4 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
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🔄6+ apps
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❓5 answered
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📦~ in 2 months
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About

Streamline your field service business with a comprehensive mobile solution. Manage scheduling, create estimates and invoices, and communicate with customers and staff seamlessly. Work offline and sync automatically when a connection is restored.

✓Offline/online sync
✓Simplified scheduling
✓Onsite estimates
✓Faster invoicing
✓Customer support tools
✓Field and office communication
Show original description

What users say

Summarized from real user reviews of mHelpDesk. Based on 197 reviews and a 3.5/5 average, it highlights the 8 positives and 12 negatives reviewers mention most about this Business app.

Positive things

  • 👍User-friendly interface and easy navigation
  • 💼Comprehensive features for estimates and invoicing
  • 📱Good mobile app functionality for field work
  • 💳Easy payment processing and credit card acceptance
  • 🎯Effective scheduling and job management
  • 🤝Responsive and helpful customer support team
  • 📊Useful for tracking leads and customer history
  • ⚙️Customizable features to hide unused options

Negative things

  • 🐌Extremely slow app performance and loading times
  • 🐛Frequent crashes and glitches
  • 🔄Poor syncing between mobile app and web version
  • 📱Not optimized for iPhone X/XS and newer screen sizes
  • 🔐Location tracking concerns and privacy issues
  • 💾Data loss and unsaved information problems
  • 🔋Rapid battery drain
  • ⚠️Compatibility issues with iOS updates
  • 🖼️Cannot upload PDFs from mobile app
  • ✍️Signature capture issues on newer iOS versions
  • 🔌Requires constant app restarts to function
  • 📲Limited landscape mode support for iPad
See all reviews

What's New in mHelpDesk

2.48.0

January 27, 2026

- Background file & photo upload enhancements - Fix for job status changes not syncing to the web app - Fix for staff permission issue for files/photos

More

User reviews

Most RecentHighest RatedLowest Rated

Slow

If I could rate this a zero star app I would.
App is laid out okay.
So slow.
Every time I do a job I have to wait for 10-15 min to wait for app to load / sync / download / upload notes for each job.

I’d rather do all of my office work with pen and paper. It’s faster than waiting for this app to load.

(Not bad for projects) 1-2 jobs a day,
But service / projects. You have to charge per visit to each job.
Time really adds up when you still have to add your hours to a time sheet on a 2nd app in order for you to get paid
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King hades 97King hades 97

Awesome

Been with them for years now
HP GolfHP Golf

Horrible

Honestly one of the worst apps I've ever used
barglesszbarglessz

Owner Tree Company

Best app for my estimate and invoices,. Over all this method of estimate has been my gold winner,.
Professional over the top,.every single time,. Thx
1-2 Tree Guys1-2 Tree Guys

Thanks

Thanks
flipc10flipc10
See 79 more reviews

User experience

🐞

Reported Bugs

21 issues

App freezes when scrolling on iOS 16+

Bug

Entire screen moves when attempting to sign documents

Bug

Cannot navigate between jobs without closing and reopening app

Bug

Same job information displays for multiple work orders

Bug

Photo upload failures

Bug

Timer continues running after clocking out

Bug

iPad app glitches and crashes

Bug

Scope of work deletes itself mid-report

Bug

App locks in work order preventing clock out

Bug

Items take forever to populate

Bug

Random app crashes

Bug

Freezing after each item entry

Bug

Search bars become unselectable

Bug

Attached documents cannot be opened

Bug

Schedule changes don't sync properly to app

Bug

Closed work orders reappear

Bug

Cursor disappears in text fields

Bug

Notes visible in app but not syncing to web

Bug

Job numbers jump to different jobs

Bug

App stuck on Leads page

Bug

Login errors and authentication issues

Bug
✨

Requested Features

17 requests

Landscape orientation support for iPad and tablets

Feature

PDF upload capability from mobile app

Feature

Improved screen rotation and responsiveness

Feature

Better syncing between mobile and web platforms

Feature

Modern UI redesign for current screen sizes

Feature

Ability to disable location tracking popups

Feature

Multiple photo upload at once

Feature

Third-party keyboard support

Feature

Ability to edit customer notes with cursor control

Feature

Service location selection from app

Feature

Payment modification from mobile app

Feature

Sales tax item creation from app

Feature

Better QuickBooks integration

Feature

Multi-day job scheduling capability

Feature

Online customer payment portal

Feature

Role-based access control for staff visibility

Feature

Improved search functionality in app

Feature

FAQ

What does mHelpDesk do?

mHelpDesk is a field service management application designed to help businesses organize their operations. It facilitates seamless scheduling, the creation of professional estimates and invoices, and efficient communication between office staff and field technicians.

What are the key features of mHelpDesk?

Key features include the ability to work offline with automatic syncing, simplified scheduling that can integrate with Google Calendar, onsite estimate creation that can be converted to invoices, and tools for easy customer support and communication via email and SMS alerts.

Is mHelpDesk free to use?

The mHelpDesk app is free to download and use for existing mHelpDesk customers. Users can sign in with their account credentials to access the full suite of features.

What industries can use mHelpDesk?

mHelpDesk is suitable for a wide range of industries that involve field service operations. This includes HVAC, general contractors, electricians, plumbers, handymen, exterminators, locksmiths, roofers, installers, and repairmen, among others.

How does mHelpDesk help with customer communication?

The app keeps all lead, customer, and job details accessible within the application, ensuring your team has the necessary information. Automated email and SMS alerts keep both team members and customers informed about job status updates.