Comparison

UBS Access vs ZKB Access

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

UBS Access

Securely log in to digital banking services and confirm online payments and new payees. Receive important security-related notifications to protect your accounts. Offers multiple layers of security for peace of mind.

Highlights
  • Secure login to E-Banking and Mobile Banking
  • Confirm online payments and new payees
  • Receive security-related event notifications
  • PIN and biometric authentication
  • Smartphone security checks
  • Multi-level data transmission protection
Features
Read full description

With the UBS Access App you can log in to E-Eanking and the Mobile Banking App easily and securely. The UBS Access App also allows you to confirm new payees and online purchases made using credit or prepaid card, and it informs you about security-related events. 1. Log in easily to Digital Banking - E-Banking: Open the login page, scan the QR code with the Access App, enter your PIN or use biometrics and you’ll be immediately and securely logged in to E-Banking. - Mobile Banking: Launch the Mobile Banking App and select “Access App” as the login method. Afterwards, you can easily and securely log in using a PIN or biometrics. 2. Approve online payments securely - When you make online payments by credit or prepaid card, you will receive a push notification and can simply confirm the payment. - The highest standards in security reduce the risk of fraud. 3. Confirm new payees - Unblock the Access App with a PIN or using biometrics, check payees and approve payments. 4. Receive security messages - Receive information concerning security-related events such as changes to your security settings or contact details. Using the UBS Access App is this secure: - A PIN of your choice protects the Access App – even if you lose your smartphone. - The Access App always checks the security of your smartphone before you log in to Digital Banking. - The security code for the login is calculated automatically and transferred directly to UBS. Data transmission is protected by multi-level security. - The Access App is always up-to-date and offers optimum protection. - Set up biometrics to log in more easily and to confirm new payees. UBS Switzerland AG and other non-US affiliated companies of UBS Group AG only make the use of the UBS Access App (“App”) available to existing clients of UBS Switzerland AG and of other non-US affiliated companies of UBS Group AG. Other persons are not permitted to use the App. The App is not intended for US persons nor persons domiciled in Australia. The provision of the App for download in the Apple App Store does not constitute a solicitation, offer or recommendation to enter into any transaction, nor is it to be understood as a solicitation or offer to establish a client relationship between the person who downloads the App and UBS Switzerland AG or other non-US affiliated companies of UBS Group AG. Requirements: Banking relationship at UBS Switzerland AG, UBS Europe SE (Germany, Italy) or UBS AG (Hong Kong, Singapore) with Digital Banking contract: For activation, you will need a mobile number stored in Digital Banking for security messages. Enter this mobile number in the profile of your Mobile Banking App: Tap on your name and go to "Phone". You can also do this in E-Banking via your profile: In "My contact details" click on the pencil symbol and then "Phone numbers". Please enter your phone number without the initial 0 and modify the country code if you do not have a Swiss mobile number. Banking relationship at UBS Europe SE (UK, France, Monaco or Luxembourg): For activation, you will need a saved mobile number. Please contact your client advisor to set this up. Banking relationship at UBS Europe SE (Jersey) with a "Digital Banking" contract: For activation, you will need an Access Card with card reader or an Access Card Display. The range of functions may differ depending on the country. We hope you will enjoy using the UBS Access App. We look forward to receiving your feedback and your rating in the Apple App Store.

About

ZKB Access

Securely access your online banking with this app. New users can complete identification from home or a branch. Enjoy flexibility and enhanced security through a two-channel login process.

Highlights
  • Secure eBanking login
  • New customer identification
  • ID scan and video selfie
  • Smartphone and tablet support
  • Two-channel security
Read full description

With the ZKB Access App, you can easily and securely log in to the digital Banking of Zürcher Kantonalbank. New customers can also identify themselves from home or in one of our branches. Advantages of the ZKB Access App: - High flexibility by using your smartphone or tablet - Easy identification with ID scan and video selfie for new customers - High security due to the separation into two channels (smartphone and eBanking) For more information, visit www.zkb.ch/access-faq

Screenshots

UBS Access3 screens
ZKB Access4 screens

Verdict

The call

UBS Access and ZKB Access both sit at 4.8 stars, but that hides the real split: 100% of ZKB Access's written reviews are positive against 63% of UBS Access's. ZKB Access also leads on iOS requirement (16.4 vs 18.6). UBS Access's advantage is ratings volume (1.5K vs 214). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.8 for UBS Access against 4.9 for ZKB Access. That said, the two scores are not equally well evidenced: UBS Access has 1.5K ratings behind it against 214, so its average is the more settled of the two. Written reviews are what separate them: 63% of UBS Access's written reviews are positive against 100% of ZKB Access's.

UpkeepUpdate frequency

UBS Access ships an update every 2 months, ZKB Access every 5 weeks. The most recent releases landed on October 29, 2026 and October 24, 2026 respectively.

Scorecard3 real differences · 7 level
UBS Access versus ZKB Access: the parameters behind the verdict, then further details
ParameterUBS AccessZKB Access
PriceFreeFree
Rating4.8 (1.5K ratings)4.9 (214 ratings) — better
Positive reviews63.3% of reviews100.0% of reviews — better
Number of ratings1.5K — better214
Update frequencyEvery 2 monthsEvery 5 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS18.616.4 — better
Further details — not scored
Size60 MB127 MB
Age rating4+4+
DeveloperUBS AGZuercher Kantonalbank

Customer experience

UBS Access

All ratings1,491 ratings
Positive95.8%
Neutral1.1%
Negative3.1%
Written reviews229 reviews
Positive63.3%
Neutral3.1%
Negative33.6%

ZKB Access

All ratings212 ratings
Positive98.1%
Neutral0.5%
Negative1.4%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

UBS Access

Reported bugs

4 issues
  • Login issues after device change
  • QR code scanning problems
  • Incompatibility with certain iOS versions
  • Unexpected app crashes

Requested features

4 requests
  • Fingerprint/Face ID support
  • Offline mode functionality
  • Improved transaction history
  • Compatibility with older devices

ZKB Access

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

UBS Access

No in-app purchases

None

ZKB Access

No in-app purchases

Questions

Is UBS Access free?
UBS Access is free to download, with no in-app purchases.
Is ZKB Access free?
ZKB Access is free to download, with no in-app purchases.
Which has better reviews, UBS Access or ZKB Access?
ZKB Access is rated higher. UBS Access averages 4.8 out of 5 from 1.5K ratings, while ZKB Access averages 4.9 from 214 ratings.
Do UBS Access or ZKB Access have ads?
Neither UBS Access nor ZKB Access shows ads.
Which is updated more often, UBS Access or ZKB Access?
UBS Access ships an update every 2 months, and ZKB Access every 5 weeks. Most recently, UBS Access was updated on October 29, 2026 and ZKB Access on October 24, 2026.

Other comparisons