Service Edge vs Storm Manager

ClickSoftware’s Service Edge mobile app enables field resources to receive schedule updates and submit work status and completion information. As a state-of-the-art mobile app, it is designed to be fully operational even when offline and to automatically and seamlessly sync with the Field Service Edge system. The use of the app requires a Field Service Edge environment and provisioning of the mobile user credentials. ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. The Service Edge mobile app empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction.

Storm Manager helps companies impacted by Natural Disasters manage the influx of resources needed to deal with the disaster. Storm Manager brings unmatched efficiency to the process of securing the resources needed, tracking them throughout the event, providing meals & lodging, and ensuring everyone gets paid for the prudent charges incurred to provide service. Storm Manager works with all emergency response operations including: Utilities, DOTs, Gas, Cable / Fiber, Telecom, Wildfire Fighters, Insurance Adjusters, and FEMA. The Storm Manager systems facilitates the acquiring and management of resources throughout the entire restoration event, including: Resource Activation / Acquisition Workforce Development / Crew Rosters Time / Expense Tracking, Approval, & Invoicing GPS Tracking of Resource Locations Meals & Lodging Direct Communication to Workforce Dynamic Reporting & Data Requests Digital record of all activity (time, user GPS) Contract Management (during blue-sky days) Storm Manager connects the impacted companies with their entire workforce both internal and external in real-time. Field based users use this mobile application to update their crew roster, track their time, submit their expenses, and get directions to their hotels. After major events, Storm Manager helps Utilities get the lights on quicker, DOTs clear the roads quicker, Wildfire Fighters put the fires out quicker.