ClickMobile Touch vs Storm Manager

ClickSoftware’s ClickMobile Touch is a mobile application for the field service sector. It is used by the field resources to communicate with their back office and with their peers using the Field Service Edge system. ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. ClickMobile Touch empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction. The application includes the following capabilities: * Task management – Manage the entire task execution process, view the customer’s information, report the status of the task as it progresses * Time and attendance management – Report and track the time and attendance of a field resource or a crew, including the ability to view and manage your shifts * Inventory management – Manage your inventory, scan barcodes and requests parts from the field * Power map – View your tasks and schedule on a map to help visualize your day * Dynamic forms – Forms can include file attachments and signature capturing * Internal messaging system – Share knowledge with peers using instant messaging and file sharing * Dynamic location services – Allows Street Level Routing to avoid traffic congestions during the day of service, automatic status transition based on location * Supervisor app – Scheduling interface for continuous operational insight and real-time visibility into the field The ClickMobile Touch user can carry on working even when the application is offline. When the application is back online, all of the information will be synchronized automatically. In addition, the back office can update the assignments for the user, which will be updated when the user is online again. This online/offline connectivity ensures maximum data exchange and visibility of workday progress, allowing increased work efficiency.

Storm Manager helps companies impacted by Natural Disasters manage the influx of resources needed to deal with the disaster. Storm Manager brings unmatched efficiency to the process of securing the resources needed, tracking them throughout the event, providing meals & lodging, and ensuring everyone gets paid for the prudent charges incurred to provide service. Storm Manager works with all emergency response operations including: Utilities, DOTs, Gas, Cable / Fiber, Telecom, Wildfire Fighters, Insurance Adjusters, and FEMA. The Storm Manager systems facilitates the acquiring and management of resources throughout the entire restoration event, including: Resource Activation / Acquisition Workforce Development / Crew Rosters Time / Expense Tracking, Approval, & Invoicing GPS Tracking of Resource Locations Meals & Lodging Direct Communication to Workforce Dynamic Reporting & Data Requests Digital record of all activity (time, user GPS) Contract Management (during blue-sky days) Storm Manager connects the impacted companies with their entire workforce both internal and external in real-time. Field based users use this mobile application to update their crew roster, track their time, submit their expenses, and get directions to their hotels. After major events, Storm Manager helps Utilities get the lights on quicker, DOTs clear the roads quicker, Wildfire Fighters put the fires out quicker.