itel NOW vs Alacrity Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
itel NOW
This app streamlines the process of submitting photos and measurements for lab analysis of flooring and building materials. It offers video guidance, progress feedback, and the ability to test materials directly within the app.
- Streamlined claims workflow
- Video guidance for photo and measurement submission
- Checklist and icons for photo review
- Progress feedback on test submissions
- Intuitive navigation
- In-app material testing (carpet, wood, vinyl, siding, roofing)
- Option to send physical samples
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itel NOW takes the feedback received from users of the original itel NOW and integrates it into a more intuitive and responsive user interface. The new UI is combined with the same back-end software systems and accurate lab analysis process, so you’ll still receive lab reports in under 30 minutes. We’re confident you’ll find itel NOW a progressive step forward in claims app technology. itel NOW guides you through taking the necessary photos and measurements for upload to our lab, where every test is performed by an analyst. New features include: • Streamlined claims workflow • Video help to show you how to perform each step • Checklist and at-a-glance icons to help you review your photos • More feedback on the progress of your test submission • More intuitive navigation • Test carpet, wood, laminate, vinyl flooring, siding, and roofing in the app and skip sending the sample • You can also send a sample using the app If you have any feedback or encounter issues, we can help you immediately! Call 800-890-4835 or support@itelinc.com. Live support is available Monday-Friday, 8AM-9PM Eastern Time.
Alacrity Connect
This app provides training and certification opportunities for individuals interested in the independent adjusting industry. It offers access to industry-leading materials and allows users to learn about becoming certified to handle claims for major insurance companies.
- Independent adjuster training materials
- Online training and class registration
- Certification opportunities for insurance claims
- Update claims activity and paperwork
- Learn about the independent adjusting field
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Building on Alacrity’s successful App for the contractor community, Alacrity is excited to launch Alacrity Connect, tailored to the independent adjustment community. With Alacrity Connect, experienced adjusters or new individuals exploring the industry for the first time, can register to learn more about this growing field. Registrants will have access to industry-leading training materials, including the ability to register for free online training and classes. Individuals will also have the opportunity to learn about becoming certified to adjust claims on behalf of 7 of the top 10 largest homeowners’ insurance companies in the country. These certifications will invaluable to both new adjusters looking to enter the industry, as well as existing adjusters looking to expand their career opportunities with adjusting firms throughout the country. In addition, any adjusters who currently handle claims on behalf of national insurance carriers through Alacrity will also have the ability to update their claims activity and paperwork directly through the App from their mobile device
Screenshots
Verdict
The clearest difference is rating: itel NOW at 4.1 against Alacrity Connect's 2.3. itel NOW also leads on ratings volume (2K vs 11) and review sentiment (18% vs 0%). Alacrity Connect's advantage is iOS requirement (13.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
itel NOW holds the better App Store score, 4.1 against 2.3. That said, the two scores are not equally well evidenced: itel NOW has 2K ratings behind it against 11, so its average is the more settled of the two. Written reviews point the same way: 18% of itel NOW's written reviews are positive against 0% of Alacrity Connect's.
itel NOW ships an update every 6 weeks, Alacrity Connect every 3 months. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.
| Parameter | itel NOW | Alacrity Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (2K ratings) — better | 2.3 (11 ratings) |
| Positive reviews | 17.6% of reviews — better | 0.0% of reviews |
| Number of ratings | 2K — better | 11 |
| Update frequency | Every 6 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 149 MB | 189 MB |
| Age rating | 4+ | 4+ |
| Developer | ITEL Laboratories, Inc. | Altimeter Solutions Group, LLC |
Customer experience
itel NOW
Alacrity Connect
In-app purchases
itel NOW
No in-app purchases
Alacrity Connect
No in-app purchases
Questions
Is itel NOW free?
Is Alacrity Connect free?
Which has better reviews, itel NOW or Alacrity Connect?
Do itel NOW or Alacrity Connect have ads?
Which is updated more often, itel NOW or Alacrity Connect?
Other comparisons
