Comparison

Adobe Experience Manager Forms vs Dynamics 365 Field Service

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Adobe Experience Manager Forms

Empower your field workforce with mobile access to forms, documents, and workflows. Capture and verify data offline, sync when online, and prefill information for efficient processing. Streamline operations and eliminate manual data entry.

Highlights
  • Offline data capture and synchronization
  • Prefill data through backend integration
  • Electronic signatures and annotations
  • Rich media data collection
  • Customizable organizational branding
  • Autosave feature for data protection
Read full description

This free app is designed for use with Adobe Experience Manager (AEM) Forms. It allows your field workforce to take forms, documents and associated workflows beyond desktops onto mobile devices. Capture or verify data offline and synchronize with the server when online. Eliminate clunky paper forms, rekeying data back at the office, and rework due to incomplete or missing information. Prefill data through backend system integration for faster processing in the field and once the task is completed, send data back to other systems. The application works with Adobe Experience Manager Forms Server versions 6.3, 6.4, and 6.5. Organizations use the AEM Forms app to: - Enroll customers for various services in-branch or in the field - Conduct field inspections on the go - Complete set of forms – sharing common data - Collect supporting data through rich media - Conduct form-related workflows while out of the office Special features: - Add electronic signatures and annotations— including photos, notes with timestamp and geo-location - Save snapshot of a form or task offline and retrieve at a later time when online - Customize the app to match organizational branding - Autosave feature prevents loss of critical data due to app failure or device reboot - Prefill form fields with templates feature for faster, efficient form filling For more information on Adobe Experience Manager Forms, visit adobe.com/go/aemforms

About

Dynamics 365 Field Service

Empower field service workers with a mobile app designed for their needs. Access and interact with critical data even without internet connectivity, thanks to robust offline capabilities. Data sync keeps the back office updated on work performed.

Highlights
  • Robust offline capabilities
  • Periodic data sync
  • Customizable on Power Apps platform
  • Access and interact with data
  • Designed for field service workers
Read full description

Our next generation Field Service app powered by Dynamics 365. Go to http://aka.ms/FSMFeatures for more information about the app and our Field Service solutions. The Field Service mobile app is specifically crafted to the field service worker’s needs with features such as robust offline capabilities to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Periodic data sync keeps the back-office informed of work being performed, so that the proper actions can be taken or kick-started as appropriate. Built on the Microsoft Power Apps platform, the mobile application is entirely customizable to define what types of data field service workers can access and much more. By installing this app, you agree to the terms at https://go.microsoft.com/fwlink/?linkid=2238123

Screenshots

Adobe Experience Manager Forms4 screens
Dynamics 365 Field Service4 screens

Verdict

The call

The clearest difference is review sentiment: Adobe Experience Manager Forms at 100% against Dynamics 365 Field Service's 5%. Adobe Experience Manager Forms also leads on rating (5.0 vs 1.7) and iOS requirement (9.0 vs 16.0). Dynamics 365 Field Service's advantage is update cadence (every 3 weeks vs every 6 months) and ratings volume (224 vs 3). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Adobe Experience Manager Forms holds the better App Store score, 5.0 against 1.7. That said, the two scores are not equally well evidenced: Dynamics 365 Field Service has 224 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 100% of Adobe Experience Manager Forms's written reviews are positive against 5% of Dynamics 365 Field Service's.

UpkeepUpdate frequency

Adobe Experience Manager Forms ships an update every 6 months, Dynamics 365 Field Service every 3 weeks. The most recent releases landed on September 18, 2026 and September 22, 2026 respectively.

Scorecard5 real differences · 5 level
Adobe Experience Manager Forms versus Dynamics 365 Field Service: the parameters behind the verdict, then further details
ParameterAdobe Experience Manager FormsDynamics 365 Field Service
PriceFreeFree
Rating5.0 (3 ratings) — better1.7 (224 ratings)
Positive reviews100.0% of reviews — better5.0% of reviews
Number of ratings3224 — better
Update frequencyEvery 6 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS9.0 — better16.0
Further details — not scored
Size12 MB148 MB
Age rating4+4+
DeveloperAdobe Inc.Microsoft Corporation

Customer experience

Adobe Experience Manager Forms

All ratings3 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Dynamics 365 Field Service

All ratings224 ratings
Positive17.4%
Neutral2.7%
Negative79.9%
Written reviews121 reviews
Positive5.0%
Neutral1.7%
Negative93.4%

Bugs and requests

Adobe Experience Manager Forms

Not enough reviews yet to summarise bugs or requests.

Dynamics 365 Field Service

Reported bugs

4 issues
  • Constant login issues and never-ending login loops
  • Randomly crashes or resets to home screen
  • Syncing and saving errors, lost progress
  • Incompatible with certain devices/OSes

Requested features

4 requests
  • Offline mode with full functionality
  • Streamlined, intuitive UI designed for field work
  • Batch/bulk upload and update capabilities
  • Improved performance and stability

In-app purchases

None

Adobe Experience Manager Forms

No in-app purchases

None

Dynamics 365 Field Service

No in-app purchases

Questions

Is Adobe Experience Manager Forms free?
Adobe Experience Manager Forms is free to download, with no in-app purchases.
Is Dynamics 365 Field Service free?
Dynamics 365 Field Service is free to download, with no in-app purchases.
Which has better reviews, Adobe Experience Manager Forms or Dynamics 365 Field Service?
Adobe Experience Manager Forms is rated higher. Adobe Experience Manager Forms averages 5.0 out of 5 from 3 ratings, while Dynamics 365 Field Service averages 1.7 from 224 ratings.
Do Adobe Experience Manager Forms or Dynamics 365 Field Service have ads?
Neither Adobe Experience Manager Forms nor Dynamics 365 Field Service shows ads.
Which is updated more often, Adobe Experience Manager Forms or Dynamics 365 Field Service?
Adobe Experience Manager Forms ships an update every 6 months, and Dynamics 365 Field Service every 3 weeks. Most recently, Adobe Experience Manager Forms was updated on September 18, 2026 and Dynamics 365 Field Service on September 22, 2026.

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