identity vs SWK
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
identity
Securely verify your identity from anywhere using your ID document and a video call with a certified staff member. This app offers a fast, free, and convenient alternative to traditional identification methods, ensuring compliance with strict German and EU privacy regulations.
- Secure identity verification
- Fast video chat identification
- Free to use
- Requires valid ID
- Complies with EU privacy laws
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With identity video you will be identified safely, quickly and free of charge from anywhere. To complete this procedure, you will only need a valid ID document, a stable internet connection and access to your E-Mails or SMS. The identification process is carried out within a video chat session through a certified identity.tm staff member and takes only a few minutes. Save time by replacing the conventional way of identifications with this powerful app. The identity Trust Management GmbH procedures fulfill strictest safety and privacy regulations of Germany and the European Union. For more information please visit: https://www.identity.tm
SWK
Manage your energy contracts, mobility services, and waste disposal schedules in one place. This app provides quick access to information and allows you to set your preferred services for easy updates.
- Energy contract information
- Mobility service access
- Waste collection calendar
- Favorite service selection
- Unified customer login
- Cross-service switching
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Energy, mobility and waste disposal - everything in one with the SWK app Quick and easy: information about your SWK ENERGIE contracts, our SWK MOBIL mobility services, the GSAK waste collection calendar and much more. Choose energy, mobility or disposal services as your favourite in the app and stay up to date at all times. You can switch between the areas in the main menu at any time and adjust your selection. All functionalities with the SWK login Register once and use and manage all functionalities in the SWK app and all products in the SWK customer portal with a single login.
Screenshots
Verdict
The clearest difference is review sentiment: identity at 90% against SWK's 14%. identity also leads on rating (4.6 vs 1.0) and ratings volume (81 vs 3). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
identity holds the better App Store score, 4.6 against 1.0. That said, the two scores are not equally well evidenced: identity has 81 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 90% of identity's written reviews are positive against 14% of SWK's.
identity ships an update every 2 months, SWK monthly. The most recent releases landed on October 26, 2026 and October 27, 2026 respectively.
| Parameter | identity | SWK |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (81 ratings) — better | 1.0 (3 ratings) |
| Positive reviews | 90.1% of reviews — better | 13.7% of reviews |
| Number of ratings | 81 — better | 3 |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 57 MB | 119 MB |
| Age rating | 17+ | 4+ |
| Developer | IDnow GmbH | SWK AG |
Customer experience
identity
SWK
User reviews
identity
From 81 App Store ratingsWhat we love
- 🚀 Fast and efficient process
- 👍 User-friendly and easy to use
- 😊 Friendly and polite staff
- ✅ Smooth and uncomplicated experience
- 🗣️ Good communication and clear instructions
Room to improve
- 😞 Horrible and scandalous service
- 📞 Calls getting cut off
- 🗣️ Difficulty understanding some agents
- 🚫 App not functional in certain languages
- 📸 Camera focus issues
SWK
From 3 App Store ratingsWhat we love
- 👍 Modern design
- 👍 Clear user guidance (compared to old app)
- 👍 Payment with PayPal accepted
- 👍 Integration of SWCar
- 👍 Good idea, practical
Room to improve
- 👎 Forced SWK WLAN setup
- 👎 No ticket purchase for youth
- 👎 Abfuhrkalender not working
- 👎 Rudimentary 'Entsorgung' section
- 👎 Sensitive data required for Abfuhrkalender
Bugs and requests
identity
Reported bugs
7 issues- App crashes
- No text visible in the app
- Camera focus issues preventing ID scanning
- Call disconnections during verification
- App not working in non-English/German language settings
Show 2 moreShow fewer
- Login screen freezes
- Incompatible with older devices
Requested features
5 requests- Improve camera autofocus for ID scanning
- Ensure app functionality across all device languages
- Provide more robust security measures for document handling
- Offer better support for users with language barriers
- Improve call stability and prevent disconnections
SWK
Reported bugs
35 issues- Abfuhrkalender not working, data lost
- Abfuhrkalender not opening
- Push notifications not working
- Purchased tickets not displayed
- Ticket disappeared after purchase
Show 30 moreShow fewer
- Train information inaccurate
- SWCar booking issues
- Cannot book anything, only error messages
- App is slow or unresponsive
- Online ticket purchase rarely works
- Incorrect tariff displayed
- Payment methods deleted, cannot add new ones
- Payment is slow or not working
- Ticket activation sometimes impossible
- No journey planner
- Cannot add payment method
- Login issues for weeks
- PayPal integration issues
- App crashes, long loading times, unclear
- App crashes when viewing journeys
- Confirmation button outside screen
- White screen on startup
- App does not start when opened via notification
- Cannot scroll down in 'Wohin möchtest du fahren'
- Forced SWK WLAN setup
- No ticket purchase for youth
- Rudimentary 'Entsorgung' section
- Sensitive data required for Abfuhrkalender
- Login required for Abfuhrkalender
- App is unfinished/unripe
- Deutschlandticket not in Apple Wallet
- App not working in English
- Ticket buy button obstructs view
- Cannot add stopover
- Cannot view map full screen
Requested features
12 requests- Integrate Deutschlandticket into Apple Wallet
- Allow adding stopovers
- Allow viewing map in full screen
- Widgets on the home screen
- Combine ÖPNV, SWCAR, and Cruiser for fastest route
Show 7 moreShow fewer
- Allow users to select previously entered passenger details
- Display prices and schedules without login
- Improve user interface for ticket purchase, especially for children
- Allow easy access to favorite routes/journeys
- Add dark mode
- Improve map view and view switching
- Make app available in English with full functionality
In-app purchases
identity
No in-app purchases
SWK
No in-app purchases
