Queue Management System (QMS) vs SPFM

QMS App allows you to have a much better experience when you are visiting a store. Before you visit a store, you are able to check how busy is the store from your smartphone and make a informed decision for your visit. Instead of walking into a store and queuing to get your ticket, you can now get a virtual ticket from your smartphone when you are about to reach the store. The virtual ticket is now on your smartphone. You can monitor the status of your ticket any time, anywhere. The app shows the estimated time when you will be called, allowing you to use your time more effectively while waiting for you turn. You are no longer restricted to wait in a designated waiting area. When it is near to your turn, the app will generate an alert for you to get ready to proceed to the store. When your turn is up, the app will generate another alert and prompt you the information of the service personnel who will serve you. You can then proceed to the service personnel or the counter to get your service. The app also allows you to rate your service experience, allowing the store to improve their service quality.

Residents and prospects can view relevant information 24/7. This accessibility improves customer service and promotes resident satisfaction, while reducing the burden on staff to support inquiries and fullfill requests. Believes effective communication is the key measurement to successful Property Management and that is why we have created SPFM portal to help Property Managers run in a more effective manner as more work is accomplished, proactively serving your Association Board members, homeowners and tenants. SPFM provides the platform to allow management staff to communicate efficiently with residents, hence resolving issues in an effective manner. SPFM is a user-based system and requires login, thus only residents of the particular community are given access to the system. With SPFM, management staff are able to perform efficiently and in turn, reduce the operating costs for the management office.