Queue Management System (QMS) vs Chin Lai Connect

QMS App allows you to have a much better experience when you are visiting a store. Before you visit a store, you are able to check how busy is the store from your smartphone and make a informed decision for your visit. Instead of walking into a store and queuing to get your ticket, you can now get a virtual ticket from your smartphone when you are about to reach the store. The virtual ticket is now on your smartphone. You can monitor the status of your ticket any time, anywhere. The app shows the estimated time when you will be called, allowing you to use your time more effectively while waiting for you turn. You are no longer restricted to wait in a designated waiting area. When it is near to your turn, the app will generate an alert for you to get ready to proceed to the store. When your turn is up, the app will generate another alert and prompt you the information of the service personnel who will serve you. You can then proceed to the service personnel or the counter to get your service. The app also allows you to rate your service experience, allowing the store to improve their service quality.

This platform provides a digital solution that helps salespersons manage product information, customer data, and orders efficiently through a mobile or web application. Salespersons can quickly access detailed product information such as specifications, pricing, and availability, allowing them to assist customers more effectively. The system also enables them to create and submit orders directly through the application, simplifying the ordering process and reducing manual work. In addition, salespersons can log into customer profiles to review past orders and purchasing history. This helps them better understand customer needs, recommend suitable products, provide improved service, strengthen customer relationships, and improve overall sales efficiency.