Queue Management System (QMS) vs Hiro Live

QMS App allows you to have a much better experience when you are visiting a store. Before you visit a store, you are able to check how busy is the store from your smartphone and make a informed decision for your visit. Instead of walking into a store and queuing to get your ticket, you can now get a virtual ticket from your smartphone when you are about to reach the store. The virtual ticket is now on your smartphone. You can monitor the status of your ticket any time, anywhere. The app shows the estimated time when you will be called, allowing you to use your time more effectively while waiting for you turn. You are no longer restricted to wait in a designated waiting area. When it is near to your turn, the app will generate an alert for you to get ready to proceed to the store. When your turn is up, the app will generate another alert and prompt you the information of the service personnel who will serve you. You can then proceed to the service personnel or the counter to get your service. The app also allows you to rate your service experience, allowing the store to improve their service quality.

Hiro Live is the merchant app for laundry outlet operators running on the Hiro platform. It's your window into every outlet — see exactly what's happening on the floor without calling support. WHAT YOU CAN DO • See your sales in real time Track today's takings as they happen, and browse your full sales history for every outlet. No spreadsheets, no waiting for a report. • Monitor every machine Check the live status of each washer and dryer — idle or in use — so you always know how busy your outlet is and which machines are working. • Start a machine remotely Activate a wash cycle straight from the app when a customer needs a hand — no need to be standing at the machine. • Understand your business with reports - Sales trends over time (day, week, month) - Per-machine utilisation — spot under- and over-used units - Peak-hour analysis — see when demand is highest - Payout and balance records — track what you've been paid and what's pending • Manage multiple outlets from one login Run more than one outlet? Switch between them in the same account — no separate logins to juggle. • Secure operator sign-in Log in with your Hiro operator account and OTP verification. You only see the outlets you're authorised to manage. WHY OPERATORS USE IT Hiro Live shifts routine monitoring to self-service. Instead of messaging support to ask "how are my machines doing?" or "what did I take today?", the answer is already in your pocket — live. Hiro Live is for registered Hiro merchants and outlet operators. You'll need a Hiro operator account to sign in. Your operator account is set up when your business joins Hiro — sign-in details arrive by email, and there's no separate registration in the app. The app connects securely to the Hiro platform that powers your machines, payments and payouts.