Complete ID vs IDX
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Complete ID
Easily monitor your identity protection account and credit information on the go. Receive alerts for potential fraud, track your credit score, and access restoration services. Stay informed and secure wherever you are.
- SSN Identity Monitoring
- Dark Web Surveillance
- U.S.-Based Restoration & 24/7 Support
- Financial Account Takeover Monitoring
- Three Bureau Credit Monitoring
- VantageScore Tracking
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Identity theft can happen anytime, anywhere. Monitor your Complete ID™ identity protection account information easily and securely with the app, so you can have peace of mind at all times. Never miss an update and make the most of your membership, wherever you are. Complete ID helps protect you from every angle with comprehensive identity and credit monitoring and assisting in identity restoration if identity theft were to happen to you. Get identity theft protection no matter where you are in life. The Complete ID app* unlocks the ability to: • Update your personal accounts and information at any time • View multiple identity protection monitoring services at-a-glance • Monitor your credit to help financial security and to protect your identity • Stay on top of notifications with dynamic headers • View and monitor all alerts in one place • Learn more with resources right at your fingertips Key Complete ID features: • SSN Identity Monitoring Get alerts for any name or address associated with your SSN and identity if they are being used fraudulently • Dark Web Surveillance Scans billions of breached records for your data and alerts you if your personal information has been exposed on the dark web • U.S.-Based Restoration & 24/7 Support Help restore your identity if it has been stolen with our dedicated restoration specialists • Financial Account Takeover Monitoring Receive notifications for bank account applications, newly opened bank accounts, bank account takeovers, credit card applications, and new credit card openings. • Three Bureau Credit Monitoring** Get alerts if your personal information has been used to open or apply for a new credit card account. • Annual Three Bureau VantageScore®*** Track your VantageScore from Experian®, Transunion®, and Equifax® annually and see which financial behaviors are helping or hurting your credit score • Monthly VantageScore powered by Experian*** View your VantageScore every month and stay on top of your credit score About Complete ID: Complete ID is a comprehensive and multi-layered identity protection, credit monitoring, and identity restoration service. Complete ID is also a part of Experian, a global leader in identity security and one of the largest identity protection providers around. Support Link: https://completeid.com/contact-us/ Marketing Link: https://www.completeid.com/ Privacy Policy: https://www.completeid.com/privacy-policy/ Terms and Conditions: https://www.completeid.com/terms-and-conditions/ Copyright © 2021 Complete ID *You must be enrolled in Complete ID prior to downloading the app. **Monitoring with Experian begins within 48 hours of enrollment in Complete ID. Monitoring with Equifax and TransUnion takes approximately 4 days to begin. You may cancel your membership in Complete ID any time online or by calling 1-855-591-0202. ***Calculated on the VantageScore® 3.0 model. Your VantageScore 3.0 from Experian indicates your credit risk level and is not used by all lenders; your lender may use a score that’s different from your VantageScore 3.0. Click here to learn more about this: https://www.completeid.com/vantage-score-3-0/ Log in with your Complete ID account credentials after downloading the app or sign-in to enjoy these features and more. The Complete ID app makes it easy to: • Receive timely alert notifications delivered straight to your phone • Access your identity protection services while on the go • Login securely with fingerprint authentication on supported devices • Support link ° https://completeid.com/contact-us/ • Marketing link ° https://completeid.com/identity-protection-services/
IDX
This app provides comprehensive identity and privacy protection. It monitors your personal information for fraud, alerts you to suspicious activity, and helps restore your identity if it's compromised. It also offers credit report locking and monthly credit score access with certain subscriptions.
- Identity monitoring
- Fraud alerts and notifications
- Identity restoration assistance
- Credit report locking
- Monthly credit score access
- Insurance reimbursement coverage
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*This app requires a valid IDX Identity or Privacy subscription in order to use. *For MyIDCare members receiving services through the OPM cyber incident. Unfortunately, this mobile application is not available for your use. Please visit https://opm.myidcare.com to access your account. Your cyber protection is our mission. We protect you from the start with our monitoring technology and alert notifications. If fraud occurs, we work on your behalf to restore your identity, saving you time and frustration. Rest easy with up to $1 million of insurance reimbursement coverage and the confidence that IDX Identity and Privacy is the only protection with a 100% Recovery Guarantee or your money back* IDX Identity and Privacy works around the clock to monitor your personal information and with the IDX Identity mobile app you’ll have access to your identity protection wherever you go. The IDX Identity and Privacy mobile app allows you to: • Activate and manage the monitoring services that are part of your subscription • Receive alerts and notifications • Report suspicious activity • Lock and unlock your credit report with the push of a button** • Get your monthly credit score** *Recovery Guarantee We will refund up to one year of fees that you have paid us for the Services if we fail to have removed all adverse matters posted to your record resulting from an identity theft evert within one year after your reported the event to us, provided you follow the procedures that we provide for addressing adverse matters, and provided you have enrolled in the Services prior to the identity theft event. *$1 Million Insurance Provides reimbursement for out-of-pocket expenses related to addressing the restoration of your identity. Expenses must be reported within 90 days. Stolen Funds cover principal amount incurred by the insured and caused by an unauthorized electronic fund transfer excluding any amount for which the insured received reimbursement from another source. **Requires IDX Complete subscription
Screenshots
Verdict
The clearest difference is rating: IDX at 2.4 against Complete ID's 1.8. IDX also leads on device support (3 vs 1) and iOS requirement (12.0 vs 16.0). Complete ID's advantage is monetization model (free vs subscription). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
IDX holds the better App Store score, 2.4 against 1.8. Both are backed by a comparable volume of ratings — 74 and 109 respectively. Written reviews point the same way: 4% of Complete ID's written reviews are positive against 8% of IDX's.
Both ship on a similar rhythm, roughly every 3 months. Both last shipped on November 2, 2026.
| Parameter | Complete ID | IDX |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (74 ratings) | 2.4 (109 ratings) — better |
| Positive reviews | 3.7% of reviews | 7.7% of reviews — better |
| Number of ratings | 74 | 109 — better |
| Update frequency | Every 3 months | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Subscription |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 58 MB | 41 MB |
| Age rating | 4+ | 4+ |
| Developer | CSID | ID Experts |
Customer experience
Complete ID
IDX
Bugs and requests
Complete ID
Not enough reviews yet to summarise bugs or requests.
IDX
Reported bugs
8 issues- Endless spinning wheel on login
- Cannot log in with correct credentials
- App won't open after login
- Login issues with third-party authentication
- App shows no data beyond welcome messages
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- Inability to verify identity
- No alerts received
- Limited functionality compared to screenshots
Requested features
5 requests- Allow OPM users to log in
- Fix app to work with website login
- Provide actual monitoring and data removal services
- Improve customer support responsiveness
- Enable full functionality shown in screenshots
In-app purchases
Complete ID
No in-app purchases
IDX
No in-app purchases
Questions
Is Complete ID free?
Is IDX free?
Which has better reviews, Complete ID or IDX?
Do Complete ID or IDX have ads?
Which is updated more often, Complete ID or IDX?
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