Comparison

IDX vs The Hartford

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

IDX

This app provides comprehensive identity and privacy protection. It monitors your personal information for fraud, alerts you to suspicious activity, and helps restore your identity if it's compromised. It also offers credit report locking and monthly credit score access with certain subscriptions.

Highlights
  • Identity monitoring
  • Fraud alerts and notifications
  • Identity restoration assistance
  • Credit report locking
  • Monthly credit score access
  • Insurance reimbursement coverage
Features
Read full description

*This app requires a valid IDX Identity or Privacy subscription in order to use. *For MyIDCare members receiving services through the OPM cyber incident. Unfortunately, this mobile application is not available for your use. Please visit https://opm.myidcare.com to access your account. Your cyber protection is our mission. We protect you from the start with our monitoring technology and alert notifications. If fraud occurs, we work on your behalf to restore your identity, saving you time and frustration. Rest easy with up to $1 million of insurance reimbursement coverage and the confidence that IDX Identity and Privacy is the only protection with a 100% Recovery Guarantee or your money back* IDX Identity and Privacy works around the clock to monitor your personal information and with the IDX Identity mobile app you’ll have access to your identity protection wherever you go. The IDX Identity and Privacy mobile app allows you to: • Activate and manage the monitoring services that are part of your subscription • Receive alerts and notifications • Report suspicious activity • Lock and unlock your credit report with the push of a button** • Get your monthly credit score** *Recovery Guarantee We will refund up to one year of fees that you have paid us for the Services if we fail to have removed all adverse matters posted to your record resulting from an identity theft evert within one year after your reported the event to us, provided you follow the procedures that we provide for addressing adverse matters, and provided you have enrolled in the Services prior to the identity theft event. *$1 Million Insurance Provides reimbursement for out-of-pocket expenses related to addressing the restoration of your identity. Expenses must be reported within 90 days. Stolen Funds cover principal amount incurred by the insured and caused by an unauthorized electronic fund transfer excluding any amount for which the insured received reimbursement from another source. **Requires IDX Complete subscription

About

The Hartford

Manage your auto, home, and business insurance policies, as well as employee benefits, directly from your smartphone. Access policy details, make payments, and get digital ID cards. Connect to the full mobile website for claims, policy changes, and more.

Highlights
  • Secure login with Face ID/Touch ID
  • Access policy details
  • Easy bill payment
  • Digital auto ID cards
  • Start and track claims
  • Make policy changes
Features
Read full description

Welcome to The Hartford’s mobile app for auto, home, business insurance and employee benefits. ­­­⁠Our app makes it easier than ever to take control of your insurance journey, right from your phone. –  Fast, secure access
 Log in with Face ID or Touch ID. No password needed. –  Access policy details
 Get a snapshot of your coverages without searching through documents. –  Easy billing
 Pay your bill and review recent payment activity right from the app. –  Digital auto ID cards
 Access your digital personal auto ID cards on the go, download them to your phone or save them to your Apple Wallet. Need to do more?
 The app connects you directly to our full mobile website—no extra sign-in required. From there, you can: –  Start a claim –  Track claim progress and payments –  Set up automatic bill pay –  Make changes to your policy or vehicle –  Access your certificate of insurance –  Get your policy documents –  And much more! Download The Hartford’s app today. Some features may not be available to all users right away. In the meantime, you can manage your account by visiting the website through the app. Enabling Face ID or Touch ID makes access even faster and more secure.

Screenshots

IDX4 screens
The Hartford4 screens

Verdict

The call

The clearest difference is rating: The Hartford at 4.8 against IDX's 2.4. The Hartford also leads on monetization model (free vs subscription) and review sentiment (42% vs 8%). IDX's advantage is iOS requirement (12.0 vs 15.6). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

The Hartford holds the better App Store score, 4.8 against 2.4. That said, the two scores are not equally well evidenced: The Hartford has 12K ratings behind it against 107, so its average is the more settled of the two. Written reviews point the same way: 8% of IDX's written reviews are positive against 42% of The Hartford's.

UpkeepUpdate frequency

IDX ships an update every 3 months, The Hartford every 5 weeks. The most recent releases landed on August 29, 2026 and September 24, 2026 respectively.

Scorecard6 real differences · 4 level
IDX versus The Hartford: the parameters behind the verdict, then further details
ParameterIDXThe Hartford
PriceFreeFree
Rating2.4 (107 ratings)4.8 (12K ratings) — better
Positive reviews7.7% of reviews41.8% of reviews — better
Number of ratings10712K — better
Update frequencyEvery 3 monthsEvery 5 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationSubscriptionFree — better
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS12.0 — better15.6
Further details — not scored
Size41 MB47 MB
Age rating4+4+
DeveloperID ExpertsThe Hartford Fire Insurance Company

Customer experience

IDX

All ratings107 ratings
Positive30.8%
Neutral8.4%
Negative60.7%
Written reviews39 reviews
Positive7.7%
Neutral2.6%
Negative89.7%

The Hartford

All ratings8,982 ratings
Positive96.0%
Neutral1.7%
Negative2.4%
Written reviews110 reviews
Positive41.8%
Neutral10.9%
Negative47.3%

Bugs and requests

IDX

Not enough reviews yet to summarise bugs or requests.

The Hartford

Reported bugs

3 issues
  • Login issues and inability to access accounts
  • Redirects to website not working properly
  • Certain policy information not visible in the app

Requested features

3 requests
  • Ability to view policy details and documents within the app
  • Improved app stability and reliability
  • Seamless integration between app and website

In-app purchases

None

IDX

No in-app purchases

None

The Hartford

No in-app purchases

Questions

Is IDX free?
IDX is free to download, with no in-app purchases.
Is The Hartford free?
The Hartford is free to download, with no in-app purchases.
Which has better reviews, IDX or The Hartford?
The Hartford is rated higher. IDX averages 2.4 out of 5 from 107 ratings, while The Hartford averages 4.8 from 12K ratings.
Do IDX or The Hartford have ads?
Neither IDX nor The Hartford shows ads.
Which is updated more often, IDX or The Hartford?
IDX ships an update every 3 months, and The Hartford every 5 weeks. Most recently, IDX was updated on August 29, 2026 and The Hartford on September 24, 2026.

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