The Hartford User Reviews

The Hartford
The Hartford
The Hartford Fire Insurance Company

Customer Experience

Positive experience41.7% of reviews
Neutral11.7% of reviews
Negative experience46.6% of reviews

~ Based on 103 written reviews from the US App Store.

What users say

Is The Hartford Safe?

The Hartford appears safe based on user ratings. AppsHunter Safety Score for The Hartford is 96/100.

This assessment is based on 11,691 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.0% of ratings point to a safe experience
1.7% of ratings suggest some concerns
2.4% of ratings point to a risky experience

~ Based on 8,982 App Store ratings for The Hartford.

Is The Hartford Legit?

The Hartford appears to be a legitimate app. AppsHunter Legitimacy Score for The Hartford is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Instant crash

Won't even open. Should work according to my iOS. Much like their website.

Ridiculous

This is one of the worst apps I have ever downloaded from the App Store. I wonder what this developer is doing with his/her time? —Certainly not fixing this terribly broken app and website! All I’m trying to do is update my auto payment method. It won’t let me delete my old payment method and it won’t let me add a new one. I’ve tried everything. The app is awful and so is the website when logging in with a web browser (Safari/Chrome). This app & website are a disgrace!
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Changing the price after the fact

Hartford change the price on my annual renewal by $120 from the time that I paid for it, to the time that I got the receipt. What the hell is going on!

I’ve heard of bait and switch, but this is completely unethical and morally wrong. Never changed the price after the fact, are you kidding me? Isn’t that illegal as hell?
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So far so good

So far, my experience with The Hartford Auto Insurance has been very good. The enrollment process was straightforward, and their customer service has been helpful and professional. Everything has gone smoothly so far, and I’m satisfied with the coverage and service. I hope the experience continues to be this positive.
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Terrible

Ever since you guys updated the app every single FMLA request gets placed “under review” and says “system error” I know you guys are probably trying to use some ridiculous AI software or something just so you know IT DOESNT WORK

Policy holder since 2021

Always there for me

Surcharges

I Think it is nothing more than lining the pockets of wealthy no matter if company or person on the back of seniors as is in this case.

App

The app was barely functional yesterday and It did not include all policies and suddenly there’s an up grade with all fee changes etc.

Doesn’t work!

App doesn’t work! The app just opens up the website which also doesn’t work on any browser or device! I’ve had to call to file all of my claims for the past 3 years!

Doesn’t work

Worst app ever. I have the Hartford for home and auto policies and the app only recognizes one policy. I was told when I first downloaded the app they were aware and working on this problem. That was over 4 months ago. Get the nearest 3rd grader and I bet they can fix your garbage. Makes me leery of have their insurance for sure. If you can’t fix your app in 4 months, how long to fix my stuff if I need to file a claim.
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Awesome customer service Lindsey and Keisha

Awesome they were wonderful

Auto Cards

Need to be able to access ID cards from the app vs transferred to HTML website

Great App

The app is user friendly and handles requests quickly.

Hartford sux

Do not use the hartford for a gd thing

Website

Poor

Signing In

Always issue signing in and slow

The Hartford - The VIAGRA app

Makes everything hard

Robert L Barker Jr

Thank you for you protection

ESTAFADORES

Estafadores

Why did rates come up?

$30 more this month why?