The Hartford Reviews: Is It Legit?

Customer Experience

Positive experience42.1% of reviews
Neutral10.5% of reviews
Negative experience47.4% of reviews

~ Based on 114 written reviews from the US App Store.

What users say about The Hartford

Is The Hartford Safe?

The Hartford appears safe based on user ratings. AppsHunter Safety Score for The Hartford is 96/100.

This assessment is based on 12,996 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.7% of ratings point to a safe experience
1.6% of ratings suggest some concerns
2.6% of ratings point to a risky experience

~ Based on 12,996 App Store ratings for The Hartford.

Is The Hartford Legit?

The Hartford appears to be a legitimate app. AppsHunter Legitimacy Score for The Hartford is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

The best

The best of best

Pockynon

I downloaded the App twice and when I click n i5, it immediately disappears.

Help when needed

Had questions about my policies and got quick help and directions to the mobile app. Thanks

Start over every time

The app keeps saying I don’t have policies. I’ve had to create an account almost every time I’ve tried to use the app. Today when I tried, I called them, again, and was told I had to create a new account, again. When I tried to do that, it wouldn’t allow me to do so b/c it said there already was an account with that email. The agent told me I had to use a different email. So I have to open a new email account just to access my insurance policies. 😡🤬
I’m shopping for an insurance company that has a user friendly app!
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Bill pay

User friendly

Screw you till you give up

Like most insurance nothing but rapists!

Ouch

I can’t log in.

Really bad site

Can’t print cards or update billing

Good app for insurance

Really handy app I find easy to use and manage my policy. Claims opening in an external page is a touch annoying but that’s ok too

Frustrated

Trying to add a vehicle

Safe Driver

It pays to be old and careful. The Hartford is great.

Instant crash

Won't even open. Should work according to my iOS. Much like their website.

Ridiculous

This is one of the worst apps I have ever downloaded from the App Store. I wonder what this developer is doing with his/her time? —Certainly not fixing this terribly broken app and website! All I’m trying to do is update my auto payment method. It won’t let me delete my old payment method and it won’t let me add a new one. I’ve tried everything. The app is awful and so is the website when logging in with a web browser (Safari/Chrome). This app & website are a disgrace!
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Changing the price after the fact

Hartford change the price on my annual renewal by $120 from the time that I paid for it, to the time that I got the receipt. What the hell is going on!

I’ve heard of bait and switch, but this is completely unethical and morally wrong. Never changed the price after the fact, are you kidding me? Isn’t that illegal as hell?
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So far so good

So far, my experience with The Hartford Auto Insurance has been very good. The enrollment process was straightforward, and their customer service has been helpful and professional. Everything has gone smoothly so far, and I’m satisfied with the coverage and service. I hope the experience continues to be this positive.
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Terrible

Ever since you guys updated the app every single FMLA request gets placed “under review” and says “system error” I know you guys are probably trying to use some ridiculous AI software or something just so you know IT DOESNT WORK

Policy holder since 2021

Always there for me

Surcharges

I Think it is nothing more than lining the pockets of wealthy no matter if company or person on the back of seniors as is in this case.

App

The app was barely functional yesterday and It did not include all policies and suddenly there’s an up grade with all fee changes etc.

Doesn’t work!

App doesn’t work! The app just opens up the website which also doesn’t work on any browser or device! I’ve had to call to file all of my claims for the past 3 years!