Comparison

Verkada Command vs Support Ticket Assistant

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Verkada Command

Access all your cloud-based security cameras and footage from a single interface. Quickly filter and track individuals across your organization's cameras with advanced technology. This app puts the future of enterprise security in your hands.

Highlights
  • Single view for all cameras
  • Cloud-based footage history
  • Individual filtering and tracking
  • Cross-camera tracking
  • Enterprise security management
Features
Read full description

With the Verkada mobile app, you can access all your Verkada cameras in a single view, and your entire cloud-based footage history is just a swipe away. With industry-redefining tech, Verkada enables you to quickly filter and identify individuals, and track them across your organization’s cameras. The future of enterprise security is in your hands.

About

Support Ticket Assistant

Features
Read full description

This is a tool to notify your technical support via email about a Technology problem, the request will be sent to a support email address predefined by you and modifiable; To use it, simply enter your name and phone number to be contacted, click the checkboxes to specify the issue and optionally add a brief description, press submit and follow the steps to complete the process; You must have an email account set up on your phone and use the Default Mail client. If the app receives permission to use location, the location will also be ready to be emailed when you run the app. This tool is ideal for companies that want to save money on ticket management tools, one email is enough. Ideal for users looking for an alternative way to notify when the computer and local telephone fail. Ideal for clients that use outsourced support or for small IT companies that prefer to simplify the reception of problems to be resolved.

Screenshots

Verkada Command4 screens
Support Ticket Assistant4 screens

Verdict

The call

The clearest difference is price: Verkada Command at Free against Support Ticket Assistant's $0.99. Support Ticket Assistant's advantage is iOS requirement (15.0 vs 17.6). On ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Verkada Command is free to download; Support Ticket Assistant costs $0.99 up front. Neither carries in-app purchases, so what you see is what you pay.

Scorecard2 real differences · 8 level
Verkada Command versus Support Ticket Assistant: the parameters behind the verdict, then further details
ParameterVerkada CommandSupport Ticket Assistant
PriceFree — better$0.99
Rating4.2 (233 ratings) — better—
Positive reviews49.0% of reviews—
Number of ratings233 — better—
Update frequencyWeekly—
AdsNoNo
In-app purchasesNoNo
MonetizationPaid—
DevicesiPhone, iPad, Apple TViPhone, iPad, iPod
Requires iOS17.615.0 — better
Further details — not scored
Size544 MB1 MB
Age rating4+17+
DeveloperVerkada Inc.WLADIMIR MEDINA

Bugs and requests

Verkada Command

Reported bugs

24 issues
  • Unable to login after update
  • Cameras don't update in real-time
  • App freezes and is tough to scroll
  • Eliminated live streaming in grid view
  • Screen bounces around, unclear video
Show 19 more
  • App will not open most of the time
  • Livestream from grid view goes black
  • Extremely slow/unusable to look back at footage
  • Login issues with authentication code verification button off-screen
  • Lost ability to remotely unlock doors on iPhones
  • Verify button behind Dynamic Island for 2FA
  • No field popping up to enter login info
  • Unable to switch between organizations without logging out/in
  • App freezes iPhone, locks screen, prevents calls
  • Constantly signed out
  • Prompted with multiple credential screens, email link not needed
  • Phone freezing when switching between cameras
  • Repeatedly asking to enable notifications
  • iPhone app unusable, freezes on attempted action
  • Face ID not working after updates, requires username/password
  • App keeps logging out
  • Full screen on iPad broken after update
  • No 2FA in the app
  • Scan code crashes

Requested features

11 requests
  • Add Schedule function to mobile app
  • Ability to toggle cameras to follow person of interest on mobile
  • Add Grid view as per browser
  • Manage admin settings (access control) from app
  • Separate Verkada Admin application
Show 6 more
  • Add Apple Watch app
  • Add Face ID for security
  • Add social SSO options
  • Swipe left/right to view different cameras at a site
  • Add new cameras by scanning QR code from app
  • Add new sites from app

Support Ticket Assistant

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Verkada Command

No in-app purchases

None

Support Ticket Assistant

No in-app purchases

Questions

Is Verkada Command free?
Verkada Command is free to download, with no in-app purchases.
Is Support Ticket Assistant free?
Support Ticket Assistant costs $0.99, with no in-app purchases.
Do Verkada Command or Support Ticket Assistant have ads?
Neither Verkada Command nor Support Ticket Assistant shows ads.

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