Salesforce Field Service vs Webfleet Logbook

The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications. Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field. Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses. Features: - Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere. - Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next. - Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity. - Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter. - Access relevant Knowledge Articles to help you finish tricky tasks. - Stay informed with the most up-to-date information with automatic push notifications to relevant users. - Easily obtain proof of service using your touch screen to capture customer signatures. - Quickly generate and send Service Reports to your customers after completing jobs. - Seamlessly manage your Van Stock inventory or record product transactions using a Price Book. - Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job. - Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case. - Declare your time off by recording it in the application - Scan barcodes and QR codes directly from the app - Intuitively visualize the different steps required to finish complex jobs with work order line items - Quickly get up to speed by viewing asset service history information.

Take the hassle out of trip administration with the WEBFLEET Logbook app. It helps drivers maintain accurate and easy-to-use mileage logs with just a few clicks. The app allows drivers to add trip details, including trip mode settings (business, commute or private), purpose of the journey, contact person for the job and any other comments directly on their smartphone. At Webfleet Solutions, we take driver privacy very seriously. The new WEBFLEET Logbook app complies with all the GDPR requirements and ensures the individual driver can only see their own trips when a vehicle is used by multiple drivers. The new, driver-centric WEBFLEET Logbook app makes life easier for drivers by: • Allowing the driver to access all relevant trip information, including trip details and map, all from the same view. • Highlighting trips where driver actions are required. • Delivering direct feedback to help improve driving style and encourage responsible driving through OptiDrive 360 scores by day, week or year. To use the WEBFLEET Logbook app, you need a subscription to the WEBFLEET fleet management solution and the supporting hardware. Driver access to the app is then granted via WEBFLEET. If you need further information, contact your Webfleet Solutions representative or visit webfleet.com. Existing users of the TomTom WEBFLEET Logbook app will require new login credentials to use the WEBFLEET Logbook app. Want to find out more about this award-winning fleet management solutions? Then check out www.webfleet.com. -- System Requirements to use the WEBFLEET Logbook app -- • iOS 9.0 and higher. • The minimum screen size supported is 4.0 inches. Not all screen sizes or resolutions are supported yet. -- Languages supported -- • English • German • Dutch • French • Spanish (to be released soon) • Italian • Swedish • Danish • Polish • Portuguese • Czech