Zendesk Support vs Nibol

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: // Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. // Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. // Focus on today Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. // Track team performance If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! // Continue a conversation, or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. // Search to find context on your customer Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support

Nibol helps you plan your days at the office. Book a desk, find a meeting room and see where your colleagues are working, so you can decide when to come in and arrange the space you need before you arrive. Start by checking which desks are available and choosing one that works for you. If your company offers parking spaces or other bookable resources, you can reserve those alongside your workspace. When you need to meet with your team, check room availability and book a space that suits your plans. Keep your workplace bookings together in one app, whether you are planning a day at your desk or time with colleagues. Knowing who will be in the office helps you make the most of being there. See where your colleagues are working and plan your office days around the people you want to catch up with or work alongside. You can also use Nibol on your computer. Plan your day from your desk and check the app when you are on the move. Available spaces, resources and features depend on your company’s configuration. For help, visit help.nibol.com.