Zendesk Support vs Avigilon Unity Access

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: // Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. // Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. // Focus on today Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. // Track team performance If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! // Continue a conversation, or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. // Search to find context on your customer Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support

Put the power of Avigilon Unity Access in the hands of any authorized employee on the go with the user-friendly mobile app. The Unity Access app is designed for operators to use without formal training and the content of the app is defined and managed by the administrator to fit your facility's needs. Global Actions Perform one or more actions simultaneously and leverage pre-configured global actions to activate a sitewide lockdown, enable access schedules and more. Doors Review the real-time status of any door with a single tap, grant access to authorized user(s) and browse transactions. Identities Search for identities, view their profile details, view past transactions and change access statuses in a single tap. With advanced mobile technology at your fingertips, you can take greater control of access into a facility to help protect your people and property. To get the latest features in the app, keep your Unity Access system up-to-date. Requires device connectivity to a Unity Access appliance