Zendesk Support vs Emphasys HQS

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: // Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. // Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. // Focus on today Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. // Track team performance If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! // Continue a conversation, or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. // Search to find context on your customer Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support

**Emphasys clients wishing to use this app, please contact your Account Manager who can help you get setup** Ensure compliance with HUD’s Housing Quality Standards (HQS) with Elite HQS Touch mobile inspections. The app helps Public Housing Authorities (PHAs) conduct HQS inspections to ensure Housing Choice Voucher participants are living in safe, decent, and affordable housing. The data captured within the app is automatically synced, when connected via the internet, to Emphasys Elite for processing. Key Features: • Standard checklist based on the HUD-52580 Inspection Checklist • Attach photos and documents to inspections for easy retrieval • Customizable checklists allow you to create and modify existing checklist items as needed • No wireless connection needed while in the field; you can store data for syncing later • Scheduling by address, caseworker, inspector, census tract, ZIP code, and more • Create re-inspections while in the field in case of failure, no entry, or a no show • Obtain digital signatures from the inspector and the person present for the HQS Inspection