Zendesk Support vs Logixx Softphone

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: // Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. // Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. // Focus on today Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. // Track team performance If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! // Continue a conversation, or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. // Search to find context on your customer Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support

With Logixx Softphone apps you and your team members can stay connected and more productive on the go while keeping your extension with you, wherever you are. What Logixx brings to your team: **Complete UC solution that works with your Logixx accounts** • Collaborate with your team wherever you are. • Make video calls, organize audio conferences and group chats, create public channels, share files, and much more. **Easily and securely organize remote work for your employees** • Dial external numbers using corporate identity/phone numbers. Receive calls through your office extension. • Keep track of your business communications with the detailed customer profiles and history of communications organized by each contact. **Enhanced connectivity and call quality even with an unstable internet connection** • With push notifications you can stay connected anywhere you are while providing outstanding customer service. • Logixx enhances the connectivity and the quality of voice implementing the best in class audio codecs. **Keeps your conversations and data secure.** • Logixx apps provide encryption for calls, messages, and data by default using the strongest block cyphers available. To use this app a subscription to Logixx service is required.