Zendesk Support vs MDT Compass

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: // Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. // Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. // Focus on today Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. // Track team performance If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! // Continue a conversation, or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. // Search to find context on your customer Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support

Designed to keep you connected, informed, and empowered. Access essential tools and insights at your fingertips—wherever and whenever you need them. Key Features: •Knowledge Base: Dive into a comprehensive library of articles covering everything you need to know—from the latest product releases and updates to expert-led training sessions on MDT’s suite of services. Our knowledge base is your go-to for staying up-to-date and fully equipped. •Status Page: Stay informed with real-time updates on system uptime, outages, and notifications to keep you in the loop during any service disruptions. •Manage Tickets: Easily open and track tickets for a variety of needs, from adding new users to Compass and overseeing project implementations to requesting support when issues arise. MDT Compass keeps your service requests organized and accessible. •Live Chat: Connect with an MDT Contact Center representative for real-time assistance.