Comparison

Zendesk Support vs Design Studio

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zendesk Support

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

Highlights
  • Real-time ticket notifications
  • Manage tickets on the go
  • View customer profiles and details
  • Track team workload and performance
  • Create and update tickets
  • Add attachments to tickets
Features
Read full description

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: // Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. // Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. // Focus on today Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. // Track team performance If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! // Continue a conversation, or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. // Search to find context on your customer Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support

About

Design Studio

Features
Read full description

Customize and publish extraordinary social media marketing posts, preloaded by Design Studio. We provide the best, most head turning real estate social media marketing templates for your personal brand. At the same time, our mobile design app gives you more. More options. More ways to make your marketing modern and remarkable. All while giving you simple and full control over how you create and represent your brand. Easily create social media posts, co-brand, and build company brand awareness through your personal social media channels.

Screenshots

Zendesk Support4 screens
Design Studio4 screens

Verdict

The call

The clearest difference is update cadence: Design Studio at every 2 weeks against Zendesk Support's monthly. On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Zendesk Support ships an update monthly, Design Studio every 2 weeks. The most recent releases landed on October 17, 2026 and October 9, 2026 respectively.

Scorecard1 real difference · 9 level
Zendesk Support versus Design Studio: the parameters behind the verdict, then further details
ParameterZendesk SupportDesign Studio
PriceFreeFree
Rating4.5 (4.2K ratings) — better—
Positive reviews23.7% of reviews—
Number of ratings4.2K — better—
Update frequencyMonthlyEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.0 — better15.1
Further details — not scored
Size98 MB56 MB
Age rating4+17+
DeveloperZendeskMaxa Designs, Inc.

Bugs and requests

Zendesk Support

Reported bugs

4 issues
  • Notification badge never clears
  • Cannot see images/attachments inline
  • Inability to reply to tickets or update ticket status
  • Inconsistent behavior when applying macros

Requested features

5 requests
  • Dark mode option
  • Better integration with other Zendesk features
  • Ability to create and manage tickets
  • Improved macros and text formatting
  • More customization options for views and notifications

Design Studio

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Zendesk Support

No in-app purchases

None

Design Studio

No in-app purchases

Questions

Is Zendesk Support free?
Zendesk Support is free to download, with no in-app purchases.
Is Design Studio free?
Design Studio is free to download, with no in-app purchases.
Do Zendesk Support or Design Studio have ads?
Neither Zendesk Support nor Design Studio shows ads.
Which is updated more often, Zendesk Support or Design Studio?
Zendesk Support ships an update monthly, and Design Studio every 2 weeks. Most recently, Zendesk Support was updated on October 17, 2026 and Design Studio on October 9, 2026.

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