Comparison

Zendesk Support vs DreamBuilder

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zendesk Support

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

Highlights
  • Real-time ticket notifications
  • Manage tickets on the go
  • View customer profiles and details
  • Track team workload and performance
  • Create and update tickets
  • Add attachments to tickets
Features
Read full description

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: // Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. // Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. // Focus on today Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. // Track team performance If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! // Continue a conversation, or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. // Search to find context on your customer Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support

About

DreamBuilder

Features
Read full description

DreamBuilder 是一個用 AI 幫你「找到對的人,一起把想法做出來」的協作媒合平台。 無論你是想找夥伴的創作者、想加入專案的人才,還是正在組隊的團隊,DreamBuilder 都能用 AI 分析你的作品集與回答,生成專屬於你的「協作畫像」,再幫你媒合最契合的人與專案。 【主要功能】 • AI 協作畫像:上傳作品集、回答動態問題,AI 為你解讀協作人格、工作風格與專長定位。 • 探索人才:像滑卡片一樣,快速找到適合的合作夥伴。 • 探索想法:用專案與想法找人,也讓你的點子被對的人看見。 • 協作空間:媒合成功後,在專屬討論空間裡推進合作。 • 即時聊天:與媒合到的夥伴即時溝通,不錯過任何靈感。 【適合誰】 • 想找隊友的創作者、設計師、工程師、創業者 • 正在徵才或找專案的個人與團隊 • 想用作品集說話、找到志同道合夥伴的你 立即加入 DreamBuilder,讓 AI 幫你找到最對的合作夥伴。

Screenshots

Zendesk Support4 screens
DreamBuilder4 screens

Verdict

The call

The clearest difference is device support: Zendesk Support at 3 against DreamBuilder's 1. Zendesk Support also leads on iOS requirement (15.0 vs 17.0). On price, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Scorecard2 real differences · 8 level
Zendesk Support versus DreamBuilder: the parameters behind the verdict, then further details
ParameterZendesk SupportDreamBuilder
PriceFreeFree
Rating4.5 (4.2K ratings) — better—
Positive reviews23.7% of reviews—
Number of ratings4.2K — better—
Update frequencyMonthly—
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS15.0 — better17.0
Further details — not scored
Size98 MB5 MB
Age rating4+4+
DeveloperZendeskGUANYU CHEN

Bugs and requests

Zendesk Support

Reported bugs

4 issues
  • Notification badge never clears
  • Cannot see images/attachments inline
  • Inability to reply to tickets or update ticket status
  • Inconsistent behavior when applying macros

Requested features

5 requests
  • Dark mode option
  • Better integration with other Zendesk features
  • Ability to create and manage tickets
  • Improved macros and text formatting
  • More customization options for views and notifications

DreamBuilder

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Zendesk Support

No in-app purchases

None

DreamBuilder

No in-app purchases

Questions

Is Zendesk Support free?
Zendesk Support is free to download, with no in-app purchases.
Is DreamBuilder free?
DreamBuilder is free to download, with no in-app purchases.
Do Zendesk Support or DreamBuilder have ads?
Neither Zendesk Support nor DreamBuilder shows ads.

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