Comparison

Patient Gateway vs TrialLink

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Patient Gateway

Access your health records, manage appointments, and communicate directly with your healthcare providers. This app allows you to review test results, renew prescriptions, and pay bills securely.

Highlights
  • View test results
  • Manage appointments
  • Message your doctor
  • Renew prescriptions
  • Pay bills
  • Connect to Apple Health
Features
Currently charting
Read full description

Use Mass General Brigham Patient Gateway to view health information and communicate with your doctor. With Mass General Brigham Patient Gateway, you can - Review test results - Manage your appointments - Message your doctor - Renew your prescriptions - Pay your bill - Connect your account to Apple Health to pull health-related data from your personal devices right into Patient Gateway

About

TrialLink

This B2B SaaS platform streamlines clinical trial operations for sponsors and investigators. It provides secure, study-specific environments accessible only to authorized users via direct login credentials. Access is managed by sponsors, not through public sign-up.

Highlights
  • B2B SaaS platform
  • Clinical trial operations
  • Study-specific environments
  • Secure investigator access
  • Sponsor-managed access
Features
Read full description

TrialLink by Kachina Health Your clinical trial, in your investigators' pocket. TrialLink is Kachina Health's purpose-built mobile solution for clinical trial sponsors. Deploy a fully configured study environment to your entire investigator network. Keep your sites aligned, informed, and focused on what matters most: enrolling patients and executing your protocol. For Sponsors & CROs Configure study-specific environments for your investigators and their research teams. Push everything they need directly to their phones. Key protocol details, such as inclusion/exclusion criteria and the schedule of assessments, training manuals and videos, and detailed enrollment metrics. All sponsor-controlled, all delivered in real-time. Drive Enrollment Sites with on-demand access to study criteria and site-wide enrollment metrics enroll eligible patients faster. Broadcast enrollment updates and site performance data to accelerate momentum across your study network. Reduce Protocol Deviations Keep your sites running clean by ensuring the latest, key protocol details are easily available by investigators and research teams. Enhanced Sponsor-to-Site Communication Replace fragmented emails and texts with targeted push notifications, structured document libraries, and a single source of truth for your entire investigator network. Enterprise-Grade Security HIPAA-aligned database environment, encrypted file storage, and sponsor-controlled app access. All tested with the latest AI security models. Built for the regulatory demands of clinical trial operations. For Investigators & Site Teams TrialLink puts your clinical trial in your pocket. Access protocols, training materials, and enrollment metrics in real-time. Never miss a critical update from your sponsor again. If your sponsor isn't using TrialLink yet, ask them about it. Access to TrialLink is provided by your trial sponsor. If you are an investigator expecting access to a study, contact your sponsor or CRO for login credentials.

Screenshots

Patient Gateway4 screens
TrialLink3 screens

Verdict

The call

The clearest difference is rating: TrialLink at 5.0 against Patient Gateway's 4.6. TrialLink also leads on update cadence (every 5 weeks vs every 4 months). Patient Gateway's advantage is ratings volume (9.3K vs 4) and chart position (#204 vs unranked). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

TrialLink holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: Patient Gateway has 9.3K ratings behind it against 4, so its average is the more settled of the two.

UpkeepUpdate frequency

Patient Gateway ships an update every 4 months, TrialLink every 5 weeks. The most recent releases landed on October 31, 2026 and October 15, 2026 respectively.

Scorecard4 real differences · 7 level
Patient Gateway versus TrialLink: the parameters behind the verdict, then further details
ParameterPatient GatewayTrialLink
PriceFreeFree
Rating4.6 (9.3K ratings)5.0 (4 ratings) — better
Positive reviews63.0% of reviews—
Number of ratings9.3K — better4
Update frequencyEvery 4 monthsEvery 5 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#204 — better—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.215.1 — better
Further details — not scored
Size128 MB37 MB
Age rating17+17+
DeveloperMass General Brigham, IncKachina Health, LLC

Customer experience

Patient Gateway

All ratings8,639 ratings
Positive89.0%
Neutral3.3%
Negative7.7%
Written reviews451 reviews
Positive63.0%
Neutral11.3%
Negative25.7%

TrialLink

All ratings4 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Patient Gateway

Reported bugs

4 issues
  • App crashes upon opening on certain iOS versions
  • Unable to update insurance and doctor information
  • Messaging feature not working as expected
  • Inconsistent display of past visit information

Requested features

5 requests
  • Integrate Face ID/Touch ID for login
  • Add push notifications for important updates
  • Improve organization and navigation of app
  • Allow patients to view and manage family members' records
  • Provide more detailed explanations of test results

TrialLink

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Patient Gateway

No in-app purchases

None

TrialLink

No in-app purchases

Questions

Is Patient Gateway free?
Patient Gateway is free to download, with no in-app purchases.
Is TrialLink free?
TrialLink is free to download, with no in-app purchases.
Which has better reviews, Patient Gateway or TrialLink?
TrialLink is rated higher. Patient Gateway averages 4.6 out of 5 from 9.3K ratings, while TrialLink averages 5.0 from 4 ratings.
Do Patient Gateway or TrialLink have ads?
Neither Patient Gateway nor TrialLink shows ads.
Which is updated more often, Patient Gateway or TrialLink?
Patient Gateway ships an update every 4 months, and TrialLink every 5 weeks. Most recently, Patient Gateway was updated on October 31, 2026 and TrialLink on October 15, 2026.

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