SafeTTC vs StartCARE

The SafeTTC App offers Toronto Transit Commission (TTC) customers a quick and discreet method for reporting harassment, safety concerns or suspicious activity directly to the TTC’s Transit Control Centre. Using this app, customers can do their part to help make transit safer for all by providing detailed reports of incidents and situations that are observed on the TTC system – whether on a vehicle, in a station or at a bus or streetcar stop. 

From the app home screen, customers have two easy options for contacting Transit Control:

 - The “Report a Problem” button allows users to send text and photos or videos directly to Transit Control. When reporting an issue, customers can select from easy drop-down menus for vehicle type (bus, streetcar or subway), route numbers, and station locations, and report categories to assist Transit Control in assessing the situation. 

* The “Call Police” button will connect customers directly to 9-1-1 dispatch and should only be used when emergency police, fire or medical assistance is required.

 The application is designed with the subway in mind. If you send a report in an area without cellular connectivity, it will be stored and sent automatically as soon as you’re connected again. The system is also designed to send text before pictures so that Transit Control receives reports as quickly as possible. 

 Additional Features: 

Customers can also receive alerts (sometimes called BOLO – Be On the Look Out) through the app. For example, SafeTTC may display information about a missing person, such as their description, picture and where they were last seen. If you have information related to an alert, users can contact or send a report to Transit Control through the app. NOTE: Sending a report through this app will not summon emergency responders. Always call 9-1-1, either through the app or on your phone, in the event that emergency police, fire or medical assistance is required.

Only run this app if you've been referred by a start.ca support agent. StartCARE runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest! StartCARE can also allow start.ca support agents to connect to your modem to run tests and fix settings with your permission.