Free

Details

  • Released
  • Updated
  • February 13, 2018
  • August 15, 2025
StartCARE screenshot #1 for iPhone
StartCARE screenshot #2 for iPhone
StartCARE screenshot #3 for iPhone
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About

This app performs network tests and diagnostics to help support agents resolve internet issues quickly. It allows users to share test results and, with permission, enables agents to remotely connect to modems for troubleshooting and settings adjustments.

Network tests and diagnostics
Share test results with support
Remote modem connection
Troubleshoot and fix settings
Quick issue resolution
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What's New in StartCARE

26.6.0

August 15, 2025

Bug fixes and performance improvements.

User reviews

Excellent

This is a tool that provides diagnostic information when start.ca customers are having problems.

Was destitute... until..

Downloaded the app and the custome care agent walked me through it. After that, app and tv worked really!! Highly recommend Smart.ca for internet and TV at the best price.

FAQ

Does StartCARE have ads?

No, StartCARE does not contain advertisements. It is a free utility app designed for direct customer support.

What devices support StartCARE?

StartCARE is available on iPhone, iPad, and iPod devices, making it accessible to a wide range of Apple users.

How often is StartCARE updated?

The latest version, 26.6.0, was released on August 15, 2025, indicating regular updates to maintain functionality and compatibility.

What is the age rating for StartCARE?

StartCARE has an age rating of 4+, making it suitable for users of all ages who require technical support.

Can StartCARE help with slow internet speeds?

Yes, StartCARE runs network tests and diagnostics that can help identify the cause of slow internet speeds and assist support agents in resolving the issue.

Is StartCARE free to use?

Yes, StartCARE is completely free to use. It is provided as a tool to facilitate support for start.ca customers.

What information does StartCARE collect?

StartCARE collects network test and diagnostic information to aid support agents. With user permission, it can also allow agents to connect to the modem for further testing and settings adjustments.

How does StartCARE help resolve technical issues?

By providing detailed network diagnostics and allowing remote access with permission, StartCARE equips support agents with the necessary data and tools to quickly diagnose and fix technical problems.