Reamaze Mobile vs TeleConsole

Re:amaze’s iOS app gives you the ability to amaze customers while you’re on the go! With real time notifications and mobile collaboration built in, you can help customers no matter where you are and help them to an awesome experience that’s just a finger tap away. Like its web sibling, the Re:amaze mobile app extends powerful features such as multi-channel messaging via email, Twitter, Facebook, and Instagram to your pockets. Conversations from your favorite Re:amaze Embeds are also synchronized for you in real time so you’ll never lose track of important customer chatter! Other key features: - Intuitive design to focus you and your team on important incoming conversations - Collaborate with your team with Presence, internal notes, and conversation forwarding - View all your brands, email channels, and social media channels with a finger tap - Access and add/delete important conversation tags - Full conversation control through sticky reply-to options - Reassign, move, archive, and remind conversations with your finger - Apply preset workflows easily - Insert knowledge base articles and response templates through an intuitive mobile interface - Access all your integrations within customer conversations - See key customer data on-the-fly with built in data attributes - View and manage customer profiles and conversation histories - Manually add important customer data attributes - Powerful keyword and phrase search at your fingertips - Manage personal notification settings Re:amaze is simplified cloud helpdesk for sites and apps. Designed from the ground up to fit the specific needs of agile businesses, Re:amaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via direct messaging, SMS/MMS, email and social media (Twitter, Facebook, Instagram), live chat, knowledge bases, and workflows.

Telebroad’s Teleconsole puts of your enterprise’s communication network in your pocket by providing complete access to your company’s PBX and VoIP infrastructure from your iPhone mobile device. Make, receive, and access calls, SMS text messages, eFax, and voicemails just as if you were sitting by your desk. Dial internal office extensions directly and let your clients contact you seamlessly at your regular business number with minimal latency. The Teleconsole app was designed for optimal performance on mobile devices. It is using a push-notifications technology, keeping you connected only when necessary and conserving your battery and data plan at all other times. You will also be saving on mobile charges by using your Telebroad VoIP account instead of spending your air-time minutes unnecessarily. Keep track and facilitate timely responses with efficient call management features and comprehensive call logs. Direct integration of all company and business contacts always keep you in touch and in sync with clients and co-workers. App features -Make VoIP calls with your company’s Caller ID. -Send and receive Faxes. -Send and receive SMS text messages -Support for multiple voicemails, fax, and SMS numbers. -Switch between your mobile carrier or Telebroad’s VoIP on the fly. -Mute calls. -Hold calls. -Call transfer. -Call conferencing -Do not Disturb. -Call forwarding. -Call recording. -Selectable caller ID. -Detailed call history. -Add contacts to either mobile phone or the Telebroad account. -Make contacts public to share them with other users in the company. To request new features or to report an issue please email us at support@telebroad.com We are always excited to hear from you!