Help Scout vs Reamaze Mobile

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)

Re:amaze’s iOS app gives you the ability to amaze customers while you’re on the go! With real time notifications and mobile collaboration built in, you can help customers no matter where you are and help them to an awesome experience that’s just a finger tap away. Like its web sibling, the Re:amaze mobile app extends powerful features such as multi-channel messaging via email, Twitter, Facebook, and Instagram to your pockets. Conversations from your favorite Re:amaze Embeds are also synchronized for you in real time so you’ll never lose track of important customer chatter! Other key features: - Intuitive design to focus you and your team on important incoming conversations - Collaborate with your team with Presence, internal notes, and conversation forwarding - View all your brands, email channels, and social media channels with a finger tap - Access and add/delete important conversation tags - Full conversation control through sticky reply-to options - Reassign, move, archive, and remind conversations with your finger - Apply preset workflows easily - Insert knowledge base articles and response templates through an intuitive mobile interface - Access all your integrations within customer conversations - See key customer data on-the-fly with built in data attributes - View and manage customer profiles and conversation histories - Manually add important customer data attributes - Powerful keyword and phrase search at your fingertips - Manage personal notification settings Re:amaze is simplified cloud helpdesk for sites and apps. Designed from the ground up to fit the specific needs of agile businesses, Re:amaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via direct messaging, SMS/MMS, email and social media (Twitter, Facebook, Instagram), live chat, knowledge bases, and workflows.