No live chat
The most time sensitive thing for a business is answering live chats if you offer that. No one needs an email ticket answered right away usually. Yet there is no way to handle live chats in the mobile app. A classic Silicon Valley “what were the product leaders thinking and have they ever talked to their customers?” moment.
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Bbythebay10
Dark Mode?
Please add dark mode to the app.
NNWParsons
Great app!
Helpscout is vital to my workflow and this app lets me do everything without lugging my work laptop around! Thanks for the great app and for the continued support!
DUDaily work user!
Used to be ok. Now worse.
Before the recent update, October 20 25 the old app was basic functional and simple. Most actions were one click away.
Now, everything is 2 to 3 clicks away. If I didn’t know, it was better than this previously, I might just be simply uninterested in using this. Now, I’m frustrated.
I was able to modify to return some of the simplicity of ease by creating and using manual work flows. I’m upset to find this week’s update has removed that ability, and made functionality worse by making access to 3 clicks like everything else.
I’m not really one for writing reviews. But I’ve been using this app for over 10 years now, and I’m very frustrated with these recent changes. Feels like they hired a new team of developers and couldn’t stop them from making it worse.
Now, everything is 2 to 3 clicks away. If I didn’t know, it was better than this previously, I might just be simply uninterested in using this. Now, I’m frustrated.
I was able to modify to return some of the simplicity of ease by creating and using manual work flows. I’m upset to find this week’s update has removed that ability, and made functionality worse by making access to 3 clicks like everything else.
I’m not really one for writing reviews. But I’ve been using this app for over 10 years now, and I’m very frustrated with these recent changes. Feels like they hired a new team of developers and couldn’t stop them from making it worse.
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MMachinefeeder
Constant Sign Outs
I am signed out every few days which is ridiculous. I also hate the new layout, it feels they changed things just to change it without considering good usability.
SSteveC114
