Help Scout vs Missive

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)

Missive lets teams manage shared inboxes and collaborate around emails. Chat, share attachments and assign tasks right from your inbox. Use shared labels to organize conversations by project or department. • Canned Responses - Create reusable templates to save time on repetitive emails. • Collaborative Writing - Compose emails together and get reviewed in real time. • Snooze - Set reminders on emails and chats to clean up your inbox. • Send Later - Draft an email and schedule it to be sent at just the right time. • Pinned Conversations - Drag important conversations to the sidebar for quick access. • Rules - Apply filters to automatically archive or assign conversations to anyone in your organization. • Integrations - Asana, Pipedrive, FullContact, Todoist, Trello, and possibility to develop your own. And much more… • Auto CC / BCC • Snooze only if nobody replies • Push notifications • Rich text and HTML signatures • Connect with Google • Gmail search syntax • Sharable conversation links • Unified inbox