Horrible customer service and app
I contacted active campaign because my account has been unused for over 3 months. I own multiple business and I didn’t realize I was being charged monthly for the inactive account that had been canceled months ago.
I contacted customer service whom then replied to me beyond business hours through email, the agent Karan B started out very friendly after reading my issue. Asked me for multiple form of verification, after multiple emails and me letting we know the service was canceled months prior I noticed the monthly charge. I then tried canceling again and mysteriously the hyperlink to cancel the account was inactive. The only option I’ll was able to select was keep the account. That’s when I reached out.
Anyway after many emails and verifications Karan says “I’d also like to share that as per our company policy, we’re unable to provide partial or full refunds once a renewal has been processed.” Mind you the renewal happened this morning. I don’t understand why instead of telling me this ahead of time she thought it was ok to send multiple emails if the root problem was not going to be solved regardless.
This has nothing to do with the issue I had today but in all honesty active campaign is not a good service. The templates are terrible the email rebounds are extremely high and the service itself is not up to par with another service I now use.
I never leave reviews good or bad but this one really made me upset because I feel taken advantage of. I will be filing the dispute with my bank since this company rather keep my money instead of making thing right.
I contacted customer service whom then replied to me beyond business hours through email, the agent Karan B started out very friendly after reading my issue. Asked me for multiple form of verification, after multiple emails and me letting we know the service was canceled months prior I noticed the monthly charge. I then tried canceling again and mysteriously the hyperlink to cancel the account was inactive. The only option I’ll was able to select was keep the account. That’s when I reached out.
Anyway after many emails and verifications Karan says “I’d also like to share that as per our company policy, we’re unable to provide partial or full refunds once a renewal has been processed.” Mind you the renewal happened this morning. I don’t understand why instead of telling me this ahead of time she thought it was ok to send multiple emails if the root problem was not going to be solved regardless.
This has nothing to do with the issue I had today but in all honesty active campaign is not a good service. The templates are terrible the email rebounds are extremely high and the service itself is not up to par with another service I now use.
I never leave reviews good or bad but this one really made me upset because I feel taken advantage of. I will be filing the dispute with my bank since this company rather keep my money instead of making thing right.
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Love services but CSA 😡
Love the services you offer. The customer support I receive is way below industry standards
2FA won’t verify
So frustrating…the day of the AWS outage seemed to be the main issue but I’m traveling and my app no longer would recognize the MFA text code, so uninstalled and reinstalled, no fix. Had my administrator change my MFA to Authenticator but still doesn’t recognize my the supplied code.
Desktop works fine but the app is now unusable.
Desktop works fine but the app is now unusable.
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Carencias en la App
La herraminta es genial pero la App pierde todo. Realmente no tiene utilidad y en una epoca que casi todo se hace desde un telefono movil es imprescindible que esta herramienta funcione bien y deje editar automatizaciones o hacer campañas.
O como minimo que el navegador sea compatible con el telefono
O como minimo que el navegador sea compatible con el telefono
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