Horrible customer service and app
I contacted active campaign because my account has been unused for over 3 months. I own multiple business and I didn’t realize I was being charged monthly for the inactive account that had been canceled months ago.
I contacted customer service whom then replied to me beyond business hours through email, the agent Karan B started out very friendly after reading my issue. Asked me for multiple form of verification, after multiple emails and me letting we know the service was canceled months prior I noticed the monthly charge. I then tried canceling again and mysteriously the hyperlink to cancel the account was inactive. The only option I’ll was able to select was keep the account. That’s when I reached out.
Anyway after many emails and verifications Karan says “I’d also like to share that as per our company policy, we’re unable to provide partial or full refunds once a renewal has been processed.” Mind you the renewal happened this morning. I don’t understand why instead of telling me this ahead of time she thought it was ok to send multiple emails if the root problem was not going to be solved regardless.
This has nothing to do with the issue I had today but in all honesty active campaign is not a good service. The templates are terrible the email rebounds are extremely high and the service itself is not up to par with another service I now use.
I never leave reviews good or bad but this one really made me upset because I feel taken advantage of. I will be filing the dispute with my bank since this company rather keep my money instead of making thing right.
I contacted customer service whom then replied to me beyond business hours through email, the agent Karan B started out very friendly after reading my issue. Asked me for multiple form of verification, after multiple emails and me letting we know the service was canceled months prior I noticed the monthly charge. I then tried canceling again and mysteriously the hyperlink to cancel the account was inactive. The only option I’ll was able to select was keep the account. That’s when I reached out.
Anyway after many emails and verifications Karan says “I’d also like to share that as per our company policy, we’re unable to provide partial or full refunds once a renewal has been processed.” Mind you the renewal happened this morning. I don’t understand why instead of telling me this ahead of time she thought it was ok to send multiple emails if the root problem was not going to be solved regardless.
This has nothing to do with the issue I had today but in all honesty active campaign is not a good service. The templates are terrible the email rebounds are extremely high and the service itself is not up to par with another service I now use.
I never leave reviews good or bad but this one really made me upset because I feel taken advantage of. I will be filing the dispute with my bank since this company rather keep my money instead of making thing right.
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Love services but CSA 😡
Love the services you offer. The customer support I receive is way below industry standards
2FA won’t verify
So frustrating…the day of the AWS outage seemed to be the main issue but I’m traveling and my app no longer would recognize the MFA text code, so uninstalled and reinstalled, no fix. Had my administrator change my MFA to Authenticator but still doesn’t recognize my the supplied code.
Desktop works fine but the app is now unusable.
Desktop works fine but the app is now unusable.
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Carencias en la App
La herraminta es genial pero la App pierde todo. Realmente no tiene utilidad y en una epoca que casi todo se hace desde un telefono movil es imprescindible que esta herramienta funcione bien y deje editar automatizaciones o hacer campañas.
O como minimo que el navegador sea compatible con el telefono
O como minimo que el navegador sea compatible con el telefono
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No se puede entrar
No deja ni meter las credenciales
Difficult to get service.
I am disappointed that after you sign up, you get very little help. I am looking for alternatives and about to leave these guys
Analytics are great
I used this app before, a couple years ago. It was useless.
However, TODAY! They’ve changed a lot! I love being able to get the analytics for each campaign.
However, TODAY! They’ve changed a lot! I love being able to get the analytics for each campaign.
No sirve
No se pueden ver ni crear automatizaciones, ni crear campañas, ni hacer nada en realidad. Solo sirve para ver tus contactos y ver el rendimiento de campañas antiguas. Absurdo. 0/10. Para eso no lancéis App porque deja en evidencia a la empresa. Y la web no es responsive por lo que usar active campaign en el móvil es una batalla. Me parece increíble que una plataforma tan potente tenga tantas carencias de accesibilidad.
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Poor Customer Service
No support available. No contact details. Very bad service
Poor customer service even for premium users
They refused to process a small credit on my account when I downgraded then upgraded to a higher tier plan even though I am paying much more every month.
Best of the worst
CRM Apps are the worst apps on the planet. I’ve used them all. ActiveCampaign is close to good, but of course, I can’t even compose a campaign or email design from a template on my phone. Isn’t that the whole point? Other than that, it beats them all except Cloze, which is actually a better CRM for a sales team. It’s just terrible for mass email.
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Response from developer
Hi Black Wave Surfer, thanks for your review. My name is Weien and I'm on the mobile team at ActiveCampaign. That's a tough but fair take! I hear you on building campaigns on the phone. I've made sure to collect your feedback on our backlog.
No crea campañas desde app
Hola, desde la app no permite crear ni editar campañas. Es una funcionalidad imprescindible para el trabajo remoto y online que otras empresas como mailchimp o mailerlite ya están ofreciendo.
A mi me funcionaria que fuese solo texto y alguna imagen, no necesito cargar plantillas prediseñadas.
Espero la funcionalidad de crear y darle formato a las campañas desde la app lo antes posible. Gracias!
A mi me funcionaria que fuese solo texto y alguna imagen, no necesito cargar plantillas prediseñadas.
Espero la funcionalidad de crear y darle formato a las campañas desde la app lo antes posible. Gracias!
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Message not sending
This is my first time using Active Campaign.
I imported 637 contacts, created a custom template, created a campaign, and thought that it had been sent to all 637 contacts.
The campaign, however, indicates that it’s “Pending Approval”.
What approval is needed and why is any approval needed after I send the message?
I imported 637 contacts, created a custom template, created a campaign, and thought that it had been sent to all 637 contacts.
The campaign, however, indicates that it’s “Pending Approval”.
What approval is needed and why is any approval needed after I send the message?
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Falla en sistema
Tengo demasiadas fallas en el sistema. No me permite entrar a ver los leads. Cuando entro a revisar comentarios, tareas etc sale un mensaje que dice: “Something went wrong”
Response from developer
Hola M Guereca, Gracias por tu reseña. Mi nombre es Weien y pertenezco al equipo móvil de ActiveCampaign. Lamento que encuentre este mensaje de error al consultar la información de los clientes potenciales. Nuestro equipo está resolviendo un problema similar a este y esperamos tener una solución pronto. Póngase en contacto con nosotros en app-feedback@activecampaign.com si tiene otras preguntas, comentarios o desea compartir más información sobre lo que está experimentando. ¡Gracias!
A fuir absolument!
Leur CRM étant tellement peu pratique que j’ai voulu faire un downgrade, action usuelle et élémentaire, surprise c’était impossible. Obligé de passer par le support qui ouvre un ticket et prend 15 jours pour répondre. Pendant ce temps ton abonnement continue au prix fort. Ensuite, excuses pour le délai de réponse, puis x demandes de confirmation avant de bien vouloir s’exécuter. Bref, totalement inacceptable. J’ai préféré quitter que de risquer un nouveau débit inapproprié.
Pratique de malfrats inacceptables. A fuir!
Pratique de malfrats inacceptables. A fuir!
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Surprisingly simple to use
I use ActiveCampaign heavily from my computer but only recently started to use the app.
ActiveCampaign is a powerful product and I’ve found that many great desktop products mobile apps are either too little or too much.
ActiveCampaign mobile app strikes a great balance. I can access my contacts on the fly and the deals function is solid. I also like being able to send 1:1 emails from my email account via the app.
The developers and product managers did a great job!
ActiveCampaign is a powerful product and I’ve found that many great desktop products mobile apps are either too little or too much.
ActiveCampaign mobile app strikes a great balance. I can access my contacts on the fly and the deals function is solid. I also like being able to send 1:1 emails from my email account via the app.
The developers and product managers did a great job!
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Response from developer
Thank you for your kind review, glad to hear your mobile app experience has been great! You can always reach us directly at app-feedback@activecampaign.com.
Good overall
App is really useful overall, but is confusing that their in-app mail composer used for emailing requires each email to be setup in the iOS Mail app. On desktop, I can choose to send from multiple emails I’ve connected and it would be nice if those worked in the app as well.
Response from developer
Hi Met722, thanks for your honest feedback! My name is Weien and I'm on the Mobile Team at AC. I've added your suggestion to our idea backlog. It's a great idea! Unfortunately building a full-fledged email composer in the app would be a large undertaking so our current version uses the native composer. Please don't hesitate to send additional feedback or ideas to us at app-feedback@activecampaign.com.
I’m loving it
Thank you for asking me to join you and even calling me and and answer all my question 🫶
Non fa accedere
Inserisco le credenziali in modo corretto ma continua ad uscire “ Si è verificato un errore . Riprova” . Inutilizzabile
Facile et efficace
Apres avoir essayé 3 autorépondeurs, ActiveCampaign arrive premier haut la main! La prise en main est simple, intuitive et rapide. Le logiciel est efficace. La déliverabilité est excellente! Les campagnes de mails et les séquences automatiques sont super faciles à faire et à modifier.
