Best Help Scout alternatives: apps like Help Scout

2.1😞(173 ratings)

Free

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

What We Love

📱 Mobile access to respond on the go
🔔 Push notifications for new messages
⚡ Quick replies when away from desktop
🎯 Easy to use for basic chat responses
👥 Good for team collaboration awareness

Room to Improve

🐛 Constant crashes and instability
❌ Missing core features from web version
💸 Expensive pricing for limited functionality
🔔 Unreliable notifications
⚙️ Poor performance and slow loading
🎨 Outdated UI/UX design
📝 Broken macros and saved replies
🔧 Lack of maintenance and updates
📋 Cannot manage tickets properly
🖱️ Scrolling causes app crashes
✏️ Cannot add attributes or tags
🔐 Login and authentication issues
📧 Email conversation display problems
🎯 Limited filtering and view options

Freshdesk by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Strong Contender

4.5😞(3K ratings)

Free

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

What We Love

🚀 Easy to use
🚀 Convenient mobile access
🚀 Helpful for on-the-go support
🚀 Great ticketing system
🚀 Well-executed app

Room to Improve

🐛 Unreliable notifications
🐛 Buggy and unstable
🐛 Poor search and filtering
🐛 Clunky and frustrating UI
🐛 Missing key features from web version
🐛 Frequent crashes and errors

ActiveCampaign by ActiveCampaign, LLC

Sales CRM, Marketing, Reports

Worth Considering

Missive - Email, Chat & Tasks

4.6😞(1.2K ratings)

Free

Manage your business on the go with this app. Track marketing campaign performance, manage sales pipelines, and access customer data from anywhere. Designed for businesses of all sizes, it keeps your business pulse at your fingertips.

What We Love

🚀 Surprisingly simple to use
🚀 Analytics are great
👍 Excellence à un prix abordable
👍 Convenient
👍 Super awesome app
👍 Extremely useful when you're away from the computer

Room to Improve

🐛 2FA won't verify
🐛 Difficult to get service
🐛 No sirve
🐛 Poor Customer Service
🐛 Poor customer service even for premium users
🐛 No crea campañas desde app
🐛 Message not sending
🐛 Falla en sistema
🐛 A fuir absolument!
🐛 Non fa accedere
🐛 Email lag
🐛 Can't send an email or campaign to my list
🐛 Garbage
🐛 Inappropriate charges
🐛 It's fine but...sloowwwwww
🐛 Slow and doesn't have all the requirements you need
🐛 I can't really 'do' anything
🐛 Promissor, porém...
🐛 App Crashes
🐛 Funciona bem, mas trava
🐛 What is the point?
🐛 Latest update broke it
🐛 Useless
🐛 Can't login
🐛 Pretty basic with few features
🐛 This app does basically nothing
🐛 Can't see my contacts
🐛 New update glitched contacts
🐛 Basically a glorified contact book
🐛 Where did the DEALS go?
🐛 What Happened why is it harder to look for my groups
🐛 Cannot view campaigns, reports, or automations
🐛 You can't see your lists or your contacts that are in Active Campaign?!
🐛 App Doesn't work
🐛 What's the point!
🐛 Too scaled down to be of any use
🐛 This has got to be the worst App
🐛 without push notifications what is it for?
🐛 MAJ Nulle !!

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