Best apps like Help Scout

2.1😞(171 ratings)

Free

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

What We Love

📱 Mobile access to respond on the go
🔔 Push notifications for new messages
⚡ Quick replies when away from desktop
🎯 Easy to use for basic chat responses
👥 Good for team collaboration awareness

Room to Improve

🐛 Constant crashes and instability
❌ Missing core features from web version
💸 Expensive pricing for limited functionality
🔔 Unreliable notifications
⚙️ Poor performance and slow loading
🎨 Outdated UI/UX design
📝 Broken macros and saved replies
🔧 Lack of maintenance and updates
📋 Cannot manage tickets properly
🖱️ Scrolling causes app crashes
✏️ Cannot add attributes or tags
🔐 Login and authentication issues
📧 Email conversation display problems
🎯 Limited filtering and view options

Freshdesk by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Strong Contender

4.5😞(3K ratings)

Free

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

What We Love

🚀 Easy to use
🚀 Convenient mobile access
🚀 Helpful for on-the-go support
🚀 Great ticketing system
🚀 Well-executed app

Room to Improve

🐛 Unreliable notifications
🐛 Buggy and unstable
🐛 Poor search and filtering
🐛 Clunky and frustrating UI
🐛 Missing key features from web version
🐛 Frequent crashes and errors

Missive - Email, Chat & Tasks by Heliom Inc.

Worth Considering

Sales CRM, Marketing, Reports

4.5(97 ratings)

Free

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This app helps teams manage shared inboxes, collaborate on emails, and organize conversations. It offers features like canned responses, collaborative writing, and task assignment directly within the inbox, streamlining team communication and workflow.

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