Help Scout vs Linear Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Help Scout
Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.
- Access all mailboxes
- Handle assigned conversations
- Reply with saved replies
- Apply tags to conversations
- Add notes to conversations
- Change conversation status
- Assign conversations (Plus Plan)
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Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)
Linear Mobile
Manage your product development workflows on the go. This mobile companion allows you to file issues, track projects, and update important documents from anywhere, ensuring you stay connected to your team's progress.
- File issues on-the-go
- Stay updated on work streams
- Instant notifications
- Update issues and projects remotely
- Companion to desktop app
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Linear is a purpose-built tool for planning and building products. Streamline issues, projects, and product roadmaps. Linear Mobile is a companion to the Linear desktop app, designed for on-demand workflows when you are away from your keyboard: • File issues on-the-go • Stay up-to-date on your most important streams of work • Get instant notifications about important updates • Update issues, projects, and documents from anywhere Please note: This app requires an existing Linear account.
Screenshots
Verdict
The clearest difference is rating: Linear Mobile at 4.8 against Help Scout's 4.2. Linear Mobile also leads on monetization model (free vs freemium) and review sentiment (57% vs 35%). Help Scout's advantage is iOS requirement (16.0 vs 18.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Linear Mobile holds the better App Store score, 4.8 against 4.2. That said, the two scores are not equally well evidenced: Linear Mobile has 2.1K ratings behind it against 306, so its average is the more settled of the two. Written reviews point the same way: 35% of Help Scout's written reviews are positive against 57% of Linear Mobile's.
Help Scout ships an update fortnightly, Linear Mobile weekly. The most recent releases landed on September 21, 2026 and September 23, 2026 respectively.
| Parameter | Help Scout | Linear Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (306 ratings) | 4.8 (2.1K ratings) — better |
| Positive reviews | 35.3% of reviews | 57.5% of reviews — better |
| Number of ratings | 306 | 2.1K — better |
| Update frequency | Fortnightly | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 95 MB | 172 MB |
| Age rating | 4+ | 4+ |
| Developer | Help Scout PBC | Linear |
Customer experience
Help Scout
Linear Mobile
User reviews
Help Scout
From 306 App Store ratingsWhat we love
- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface
Room to improve
- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption
Linear Mobile
From 2.1K App Store ratingsWhat we love
- 👍 Clean and clear interface
- 🚀 Smooth and fast performance
- 💡 Thoughtful and intuitive UX
- 🚀 Efficient workflow
- 👍 Helpful mobile experience
Room to improve
- 🐛 Sign-in with Google issues
- 🔍 Limited search and filtering options
- 📱 Missing some features from web/desktop app
- 📜 Difficult to navigate long issue lists
Bugs and requests
Help Scout
Reported bugs
5 issues- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions
Requested features
5 requests- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools
Linear Mobile
Reported bugs
2 issues- Sign in with Google not working properly
- Scrolling issues when navigating issue lists
Requested features
4 requests- Drag and drop to rearrange tasks
- Ability to modify documents
- Vim mode
- Widgets for iOS
In-app purchases
Help Scout
No in-app purchases
Linear Mobile
No in-app purchases
