1. Home
  2. 💼 Business
  3. Reamaze Mobile
Reamaze Mobile

Reamaze Mobile

Support Help Desk for SMBs

10 ratings
6 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • January 5, 2017
  • November 15, 2022

Features

Developer

Reamaze
✨Promote your app ✨
Reamaze Mobile screenshot #1 for iPhone
Reamaze Mobile screenshot #2 for iPhone
Reamaze Mobile screenshot #3 for iPhone
Reamaze Mobile screenshot #4 for iPhone
Reamaze Mobile screenshot #5 for iPhone
iphone
ipad
⭐6
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓8 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Manage customer support for your business on the go. This app provides real-time notifications and collaboration tools to handle multi-channel messages from email, social media, and live chat. It offers intuitive design, conversation control, and access to knowledge base articles.

✓Real-time notifications
✓Multi-channel messaging (email, social media)
✓Mobile collaboration tools
✓Intuitive conversation management
✓Knowledge base integration
✓Customer data management
Show original description

What's New in Reamaze Mobile

1.3.10

November 15, 2022

Minor bug fixes with ChannelReply custom module

User reviews

Most RecentHighest RatedLowest Rated

you can’t do half the stuff you can on desktop

for example, changing ANY profile relating settings such as pfp?? I’d rather have a buffalo take a diarrhea dump in my ear than use this app.
Pikachubros2013Pikachubros2013

A bit crash prone

I use this app daily for support tickets, and it generally works as expected. However, it’s frustrating when it crashes in mid sentence and I have to retype a reply. I’ve noticed that it tends to crash on certain words/suggestions from the keyboard when typing. This has been more of a problem lately, and I’ve been using it since its first release.
Show more
avastjmcavastjmc

Super helpful

This app is extremely useful
Gangster ham paternityGangster ham paternity

Can’t even send a ticket due to UI issues

See title
D2RhinoD2Rhino

Needs work

Very poor user experience. Feels almost like I’m using a desktop site on my phone. Needs to feel native, more like a messenger app.
John Nguyen.John Nguyen.

FAQ

What platforms does Reamaze Mobile support?

Reamaze Mobile is available for iPhone, iPad, and iPod devices. It is designed for iOS users who need to manage customer support on the go.

How often is Reamaze Mobile updated?

The latest version of Reamaze Mobile is 1.3.10, which was last updated on November 15, 2022. Updates typically address bugs and introduce new features to improve the user experience.

What is the age rating for Reamaze Mobile?

Reamaze Mobile has an age rating of 17+. This rating is based on the app's content and intended audience, which includes business professionals managing customer interactions.

Does Reamaze Mobile have ads?

No, Reamaze Mobile does not contain advertisements. As a free application, it focuses on providing a seamless user experience without interruptions from ads.

What are the key collaboration features in Reamaze Mobile?

Reamaze Mobile facilitates team collaboration through features like Presence, internal notes, and conversation forwarding. This allows teams to work together efficiently on customer inquiries.

Can I manage multiple brands and channels with Reamaze Mobile?

Yes, Reamaze Mobile allows you to view and manage all your brands, email channels, and social media channels (Twitter, Facebook, Instagram) with ease. Conversations from various sources are synchronized in real time.

How does Reamaze Mobile help with response times?

Reamaze Mobile offers features like preset workflows, knowledge base article insertion, and response templates to help teams respond to customers faster. It also provides full conversation control through sticky reply-to options.

What kind of customer data can I access with Reamaze Mobile?

You can see key customer data on-the-fly, view and manage customer profiles and conversation histories, and manually add important customer data attributes. This provides a comprehensive view of each customer.