Incident IQ vs Jamf Class Assigner

Incident IQ users can manage help tickets and work orders with Incident IQ Mobile. Empower teachers and building staff to submit help requests in seconds from a mobile device. Support teams can log progress on work orders, scan asset tags using a device camera, and post updates on work in progress. IT teams can check assets in and out by scanning devices using Incident IQ Mobile’s Rapid Scan functionality. About Incident IQ: Incident IQ is a workflow management platform built for K-12 school districts. Incident IQ brings support operations to a unified platform with tools for K-12 IT, facilities, HR, and event management teams. **Note: An Incident IQ account is required to use this app.**

When deploying iPad devices at any scale, knowing the end user of the device is an important attribute for scoping content and settings. This has typically been accomplished either by manually assigning after enrollment, or through an authenticated enrollment workflow where the end user is prompted for their username and password. Both methods have their drawbacks; stale data and manual manipulation with the former, and complicated usernames and passwords with the later. Further, the authenticated enrollment flow is great for ensuring security and ease of device assignment, however, it is often difficult for younger users, causing more room for error and lost instructional time. This new workflow improves the overall deployment experience so that a device simply needs to be enrolled into Jamf School or Jamf Pro and dropped off at a classroom or other location. The classroom teacher is then empowered to quickly pull up their live class roster to seamlessly generate a QR code which the student can scan to instantly assign themselves as the device owner. This simple workflow can easily be built upon to leverage the power of Smart Groups to scope content and settings that are specific to that end user, minimizing IT’s time commitment and ensuring instructional time is preserved.